Patient Observation Assistant Director - New Orlea

Compass Group USA; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Crothall Healthcare, a Compass Group company, seeks an Assistant Director of Patient Observation in New Orleans, LA to lead daily operations and ensure safe, compassionate monitoring. You will oversee supervisors and frontline associates, and drive performance with a focus on service excellence.

The ideal candidate has strong people management and customer service experience in hospitality or healthcare, and is eager to grow within a mission-driven organization.

Qualifications

• Four-year college degree preferred; some college education or equivalent management experience accepted.
• Strong customer service background with demonstrated relationship management skills.
• Proven ability to motivate and inspire team members to deliver high-quality, efficient service.

Responsibilities

• Support the Director of Patient Observation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient observers and dispatchers.
• Plan, organize, and coordinate departmental activities and workflows to ensure efficient service delivery.
• Collaborate with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.

Skills

Customer service leadership

People management

Data interpretation

Cross-functional collaboration

Education

Bachelor's degree or higher

Some college or equivalent experience

Tools

TeamChimes

TeamTransport

Job description

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com .

Job Summary

The Assistant Director plays a hands-on leadership role, supporting the Director in managing daily operations for patient observation, ensuring safe, efficient, and compassionate patient monitoring, managing supervisors and frontline associates, and fostering a culture of accountability and service excellence. This position is ideal for individuals with strong people management and customer service experience, particularly those with backgrounds in hospitality, healthcare, or related service industries, who are ready to take the next step into healthcare management.
The ideal candidate will be a motivated, relationship-driven professional who thrives in a team environment, demonstrates initiative, and is eager to grow within a mission-driven healthcare organization.

Key Responsibilities

• Support the Director of Patient Observation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
• Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
• Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.
• Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
• Foster a teamwork environment that values accountability, respect, and service excellence.
• Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
• Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.

Requirements

• Four-year college degree preferred; some college education or equivalent management experience accepted.
• Experience managing frontline associates preferred.
• Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams.
• Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals.
• Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred.
• Strong organizational and time management skills, with attention to operational detail.
• Analytical ability to interpret data, identify trends, and support data-driven decisions that enhance performance and efficiency.
• Excellent judgment and problem-solving skills, especially in coaching team performance and responding to challenges in a dynamic hospital setting.
• Outstanding interpersonal and communication skills, with the ability to interact professionally across departments and with all levels of hospital personnel.
• Proficient in Microsoft Office Suite and operational software applications.

Crothall is a member of Compass Group USA

Associates at Crothall are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Crothall maintains a drug-free workplace.