Patient Nutrition & Tray Service Specialist

WVU Medicine; Morgantown (WV); On-site; USD 17,000 - 21,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown is seeking a patient meal service assistant to assist with direct meal delivery, menu coordination, and dietary compliance for patients. You will ensure accurate orders, communicate with nursing staff, and maintain cleanliness of nutrition centers.

The role requires following safety and sanitation guidelines, using EPIC and VST for order processing, and delivering meals on time.

Qualifications

• Must have a valid Food Service Worker Permit (FSWP) from Monongalia County Health Department prior to starting OR obtain a MCHD Temporary FSWP by the first Wednesday of employment and a permanent MCHD FSWP within 1 month of start date.
• High School Diploma or Equivalent preferred.

Responsibilities

• Answers phone calls from patients following customer service standards.
• Appropriately follows diet restrictions, including allergies and fluid restrictions.
• Utilizes EPIC and VST for necessary patient information and to correctly process menu requests.
• Processes between meal nourishment orders and prints for kitchen staff.
• Follows department procedure for the missed meal reports including alerting nursing.
• May be asked to deliver or retrieve meal trays as needed.
• Visits patients designated “needs assistance” for menu selections and properly enters according to diet restrictions.
• Delivers meal trays to patients within service guidelines for timeliness.
• Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases.
• Maintains sanitation, safety and quality control guidelines set forth by departmental policies, health department regulations and HAACP in maintaining cleanliness of nutrition centers on the units.
• Patient trays are collected and returned to the kitchen within a reasonable timeframe.
• While waiting for trays, assists the room service assembly line as needed.
• Follows procedures for phone and iPad use.
• Other duties may be assigned. May include duties normally done by a dietetic assistant.
• Daily deadlines – must have menus completed by certain times and deliver meals on time.

Skills

Customer service

Dietary restrictions

Tray delivery

Food safety

Communication

Education

High School Diploma or Equivalent

FSWP Permit (MCHD)

Tools

EPIC

VST

Job description

WVUH West Virginia University Hospitals in Morgantown is seeking a patient meal service assistant to assist with direct meal delivery, menu coordination, and dietary compliance for patients. You will ensure accurate orders, communicate with nursing staff, and maintain cleanliness of nutrition centers.

The role requires following safety and sanitation guidelines, using EPIC and VST for order processing, and delivering meals on time.