Patient Nutrition Call Center Specialist

Compass Healthcare; Falls Church (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Morrison Healthcare, a Compass Healthcare company, is hiring immediately for full-time and part-time Nutrition Operator at Inova Fairfax Hospital in Falls Church, VA. Shifts include 6:00-2:00, 6:20-2:20, or 4:00-8:00 with rotating weekends.

The role involves securing patient meal selections by phone or in person, with emphasis on accuracy, dietary restrictions, and HIPAA compliance. A 1-year call center experience is preferred.

Qualifications

• 1 year call center experience preferred.

Responsibilities

• Follows proper telephone etiquette with patients and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Skills

Call center experience

Job description

Morrison Healthcare, a Compass Healthcare company, is hiring immediately for full-time and part-time Nutrition Operator at Inova Fairfax Hospital in Falls Church, VA. Shifts include 6:00-2:00, 6:20-2:20, or 4:00-8:00 with rotating weekends.

The role involves securing patient meal selections by phone or in person, with emphasis on accuracy, dietary restrictions, and HIPAA compliance. A 1-year call center experience is preferred.