Patient Navigator - Temporary Assignment

One Senior Care; Erie (Erie County); On-site; USD 24,796 - 30,307; Full time

Job summary

One Senior Care is seeking a Patient Navigator for a 12-week temporary assignment. This full-time role focuses on patient navigation, healthcare communication, and senior services, helping families access care with empathy and clarity.

You'll handle inbound and outbound calls to schedule assessments, verify information, and document interactions while following HIPAA standards. Training and mentorship are provided to support your growth.

Qualifications

• High School Diploma or equivalent; some college preferred.
• Customer service or call center experience helpful.
• Healthcare or senior services experience a plus, but not required.
• Bilingual skills are a plus.

Responsibilities

• Answer inbound calls and place outbound calls to schedule, confirm, or reschedule community assessments.
• Use approved scripts and guidelines to ensure consistent, accurate, and compliant communication.
• Collect and verify participant information, including contact details and availability.
• Provide patient, empathetic support to seniors and caregivers during each interaction.
• Accurately update scheduling systems, databases, and call documentation.
• Communicate professionally with healthcare providers, caregivers, and internal teams.
• Meet daily and weekly call volume and scheduling goals.
• Escalate complex or sensitive situations to appropriate team members.
• Follow HIPAA and data privacy standards at all times.

Skills

Communication skills

Empathy

Active listening

Patient demeanor

Technology literacy

Teamwork

Education

High School Diploma

Some college experience

Tools

Scheduling software

Job description

Patient Navigator - Temporary Assignment

This temporary 12-week, full-time opportunity is ideal for someone looking to build valuable experience in patient navigation, healthcare communication, and senior services while making a meaningful difference each day.

Job Summary:

As a Patient Navigator, you’ll be a welcoming and reliable point of contact for seniors and their families. You’ll handle inbound and outbound calls to schedule community assessments, helping ensure each interaction is respectful, accurate, and supportive. This role is ideal for someone who is patient, organized, and comfortable speaking with people who may need extra time, clarity, or reassurance.

You’ll be part of a collaborative team that values kindness, professionalism, and clear communication, all while supporting seniors in accessing the care they need.

Schedule:

First shift, full-time hours. Some evenings or weekends may be required based on business needs. Specific work hours will be established in consultation with your supervisor.

Duties and Responsibilities:

• Answer inbound calls and place outbound calls to schedule, confirm, or reschedule community assessments.
• Use approved scripts and guidelines to ensure consistent, accurate, and compliant communication.
• Collect and verify participant information, including contact details and availability.
• Provide patient, empathetic support to seniors and caregivers during each interaction.
• Accurately update scheduling systems, databases, and call documentation.
• Communicate professionally with healthcare providers, caregivers, and internal teams.
• Meet daily and weekly call volume and scheduling goals.
• Escalate complex or sensitive situations to appropriate team members.
• Follow HIPAA and data privacy standards at all times.

Everyone’s journey is unique. Even if you haven’t done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we’ll help you grow and succeed.

What Makes You a Great Fit:

• Friendly, calm, and comfortable speaking with seniors and families.
• Clear communicator who listens carefully and explains information thoughtfully.
• Patient and empathetic, especially in sensitive or emotional situations.
• Detail-oriented and dependable with follow-through.
• Comfortable working with technology and learning new systems.
• Team-oriented and supportive of shared goals.

Qualifications:

• High School Diploma or equivalent required; some college preferred.
• Previous experience in customer service or a call center environment is helpful.
• Experience in healthcare or senior services is a plus, but not required.
• Bilingual skills are a plus.

Join Us!

At One Senior Care, you’ll be part of a compassionate team that makes a tangible difference in seniors’ lives — working together to keep participants safe, healthy, connected, and at home.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.