Patient Navigator

Healogics, LLC.; Westlake (OH); On-site; USD 20,925 - 26,174; Full time

Job summary

Healogics, LLC. in Westlake, OH, is looking for a Patient Navigator to manage front office functions in a dynamic outpatient wound care center. Responsibilities include coordinating patient scheduling, maintaining communication needs, collecting insurance information, and ensuring smooth operations. Preferred candidates will have two years of medical office experience and skills in Microsoft Office. The role offers a competitive hourly rate between $15.19 and $19, depending on qualifications.

Qualifications

• Minimum of two years office administration experience in a medical setting.
• Prior medical coding experience preferred.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Participates in staff meetings for key functions.
• Greets patients and answers calls.
• Maintains patient communication needs including scheduling.
• Obtains and verifies patient insurance information.
• Collects and enters patient charges in databases.
• Prepares monthly patient survey data and documentation.
• Assembles and maintains patient charts.
• Schedules ancillary testing with other hospital departments.
• Arranges for patient transportation.
• Maintains office and medical supplies.

Skills

Proficient in Microsoft Office (Word, Excel, Outlook)

Good customer, interpersonal and communication skills

Organization and time-management skills

Ability to type 60 words per minute (wpm)

Basic math skills

Attention to details

Ability to maintain confidentiality

Ability to work in fast paced environment

Ability to work with others

Education

High School Diploma or GED; Associate’s degree preferred

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions/Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Required Education, Experience and Credentials

• High School Diploma or General Education Development (GED); Associate’s degree preferred
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred

Preferred Knowledge, Skills and Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

The hourly rate for this position generally ranges between $15.19 - $19 / hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.