Patient Navigator/Front Office Coordinator

Healogics, LLC.; Sylva (NC); On-site; USD 23,253 - 28,585; Full time

Job summary

Healogics, LLC. is seeking a Patient Navigator in Sylva, North Carolina. In this role, you will manage front office functions and support the operation of a dynamic outpatient wound care center. Key responsibilities include coordinating patient scheduling, verifying insurance information, maintaining patient records, and assisting with various administrative tasks. The ideal candidate will possess strong communication and customer service skills and a background in office administration, preferably in a medical setting.

The possible hourly rate for this position ranges from $16.88 to $20.75, depending on qualifications, experience, and operational needs.

Qualifications

• Experience in a medical setting is preferred.
• Prior medical coding experience is an asset.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Greets patients and visitors, answers and routes calls.
• Maintains patient communication including scheduling and reminders.
• Verifies patient insurance information and enters data.
• Collects and enters patient charges, prepares survey data.
• Assembles and maintains patient charts, schedules tests.
• Maintains office equipment and supplies.
• Performs other duties as required.

Skills

Customer service skills

Interpersonal skills

Communication skills

Time management skills

Attention to detail

Education

High School Diploma or GED; Associate’s degree preferred

Minimum of two years of office administration experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Patient Navigator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.

Essential Functions / Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Required Education, Experience And Credentials

• High School Diploma or General Education Development (GED); Associate’s degree preferred
• Minimum of Two (2) or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred

Preferred Knowledge, Skills And Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Reading
• Communicating
• Detecting sounds by ear
• Close, distance and peripheral vision
• Lifting/moving items up to 75 pounds with equipment assistance
• Repetitive motions
• Bending/stooping
• Writing

Work Environment

• Patient care environment

Hourly Rate

The hourly rate for this position generally ranges between $16.88-$20.75 Per Hour. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.