Patient Navigator

University of Rochester; United States; Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

University of Rochester is seeking a Patient Navigator to connect patients and families with Golisano Children’s Hospital departments and external services. You will work closely with the healthcare team to assure access to needed resources and facilitate coordinated care for complex cases.

You will follow up on requests, engage patients to improve adherence to care goals, and serve as a liaison among patients, providers, and community resources, while maintaining accurate eRecord documentation.

Formación

• Bachelor's degree in healthcare related field required.
• 1-3 years' experience in community health, human services, and/or patient liaison/advocate roles preferred.
• Or equivalent combination of education and experience.

Responsabilidades

• Provide connection and coordination for patients/families with hospital departments and external community services.
• Act as patient/family advocate and liaison to assure access to needed services.
• Ensure timely follow-up on requests and guide patients through the healthcare system.
• Engage patients to stay engaged in care and improve adherence to goals.
• Maintain documentation and respond to requests from the care team.

Conocimientos

Communication

Educación

Bachelor's degree in healthcare related field

Descripción del empleo

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 500303 OPD Pediatrics

Work Shift: UR - Day (United States of America)

Range: UR URC 206

Compensation Range: $44,511.00 - $60,089.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

Under the general supervision of the GCH Pediatric Practice Nurse Manager, the Patient Navigator provides connection and coordination for patients/ families with the Golisano Children's Hospital specialty departments and external community services. Works closely with healthcare team, patient/families and community-based organizations to assure connections are made in a facilitated, closed-loop referral and navigation process. Serves as both a patient/family advocate and liaison, assuring that patients and their families have access to needed services that promote their health and development.

Ensure timely follow-up on requests to help guide patients through all the various complexities of the healthcare system. Actively engage patients and build strong relationships to help them stay engaged in medical care and improve adherence to recommended care goals.

Essential Functions

• Responsible for comprehensive support and coordination of patient care for Tier 1 and Tier 2 Complex Care Patients: Assist the RN Case Management Team by actively engaging patients in need of services and/or have been reported as non-adherent to recommended care goals.
• Provide superior customer service and establish close relationships with patients to build trust within the health care system.
• Communicate and work collaboratively with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate patient care.
• Identify and coordinate resources for patients to overcome barriers to care, such as transportation or preferred clinic visit times. Actively schedule clinical appointments and transportation as needed.
• Ensures diagnostic, post hospitalization, and specialty referrals have been executed and results received and acted upon as needed. Investigates failure to receive such information, troubleshoots, resolves, and/or makes recommendations to insure delivery/receipt.
• Provide health-related education and promotion, and support. Provide support and information for patients needing assistance obtaining insurance through the NYS Health Exchange.
• Meet with patients and/or caregivers to assist with paperwork, correspondence, etc., necessary to ensure linkage to appropriate resources; as well as assist with access to urgently needed resources (e.g., food, housing, medical care).
• When necessary, acts as liaison between patient/ family & Medicaid, MAS, LDSS, SSA, School, providers, specialty pediatrics, EI etc..
• Maintain eRecord documentation of all patient encounters and complete reporting requirements according to organization standards. Respond timely to eRecord and e-mail requests from other clinical team members.
• Adhere to clinical workflow guidance - run required reports as instructed, to identify patients that are non-adherent with prescribed treatment/care goals and perform necessary outreach to engage patients, which may include periodic home visits to check on patient status.
• Participate in clinical and staff team meetings to understand clinical priorities and make recommendations as needed for process improvement.
• Other duties as assigned.

Minimum Education & Experience

• Bachelor's degree in healthcare related field required
• Or equivalent combination of education and experience
• 1-3 years' experience in community health, human services, and/or patient liaison/advocate roles preferred

Knowledge, Skills and Abilities

• Communication required

Licenses and Certifications

• BCPA-Board Certified Patient Advocate upon hire preferred and
• DL NUMBER - Driver License, Valid and in State plus a satisfactory driving record and access to reliable transportation upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and thos