Patient Navigator

University of Rochester Medicine; City of Rochester (NY); On-site; USD 29,000 - 40,000; Full time

Job summary

The University of Rochester Medicine is seeking a Patient Navigator to support the OPD Pediatrics team in Rochester. The role involves guiding patients through complex healthcare processes, ensuring timely follow-up, and promoting adherence to care plans.

Minimum education includes a healthcare-related Bachelor's degree with 1–3 years of relevant experience. Strong communication and a patient-centered approach are essential to success in this role, with on-site duties at 601 Elmwood Ave.

Qualifications

• Bachelor's degree in healthcare related field required.
• Or equivalent combination of education and experience.
• 1-3 years experience in community health, human services, and/or patient liaison/advocate roles preferred.

Responsibilities

• Coordinate patient care with the Care Team and non-adherence outreach.
• Engage patients needing services and follow up on requests.
• Respond to eRecord and e-mail requests from clinical staff in a timely manner.
• Provide patient-centered service and build trust within the health system.
• Identify resources to overcome barriers to care, including transportation and scheduling.
• Provide health education and support for insurance navigation through NYS Health Exchange.
• Maintain documentation of patient encounters and reporting per standards.
• Contribute to team meetings and process improvement initiatives.

Skills

Communication

Education

Bachelor's degree in healthcare related field

Equivalent education/experience

Job description

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening

Worker Subtype: Regular

Time Type

Full time

Scheduled Weekly Hours

40

Department

500303 OPD Pediatrics

Work Shift

UR - Day (United States of America)

Range

UR URC 206 H

Compensation Range

$21.40 - $28.89

Responsibilities

Ensure timely follow-up on requests to help guide patients through all the various complexities of the healthcare system. By running and reviewing non-adherence reports, actively engage patients and build strong relationships with patients to help them stay engaged in medical care and improve adherence to recommended care goals.

The Patient Navigation Team is committed to removing patient barriers to care by identifying critical resources, helping them navigate through health care services and systems, and promoting health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. They are responsible for active patient outreach, scheduling services, assisting with insurance coverage, as well as addressing any inquiries or complaints.

Essential Functions

• Responsible for comprehensively supporting coordination of patient care:


• Actively engage patients in need of services and/or have been reported as non-adherent to recommended care goals.


• Respond timely to eRecord and e-mail requests from other clinical team members.


• Provide superior customer service and establish close relationships with patients to build trust within the health care system.


• Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate patient care.


• Identify and coordinate resources for patients to overcome barriers to care, such as transportation or preferred clinic visit times.


• Provide health-related education and promotion, and support.


• Provide support and information for patients needing assistance obtaining insurance through the NYS Health Exchange.


• Maintain eRecord documentation of all patient encounters and complete reporting requirements according to organization standards.


• Adhere to Patient Navigator Workflow Guidance - run required reports as instructed, to identify patients that are non-adherent with prescribed treatment/care goals and perform necessary outreach to engage patients.


• Participate in clinical and staff team meetings to understand clinical priorities and make recommendations as needed for process improvement.


• Other duties as assigned

Minimum Education & Experience

• Bachelor's degree in healthcare related field required


• Or equivalent combination of education and experience


• 1-3 year experience in community health, human services, and/or patient liaison/advocate roles preferred

Knowledge, Skills And Abilities

• Communication required

LICENSES AND CERTIFICATIONS

• BCPA-Board Certified Patient Advocate upon hire preferred and


• DL NUMBER - Driver License, Valid and in State plus a satisfactory driving record and access to reliable transportation upon hire required

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.