Patient Navigator

White Deer Run; Turbotville (Northumberland County); Remote; USD 22,000 - 31,000; Full time

Job summary

Acadia Healthcare is seeking a Patient Navigator (Admissions Specialist) for a 100% remote position. The role requires one year in healthcare admissions, preferably in mental health or substance abuse, and a high school diploma or equivalent.

Pay is $19.00/hr with a 3:30pm–12am EST shift, Tuesday through Saturday. As the first point of contact for individuals seeking care, you will guide patients and families through the admissions process, coordinate with referral sources, and maintain

Qualifications

• High school diploma or equivalent required.
• One year of experience in healthcare admissions.
• Prefer experience in mental health or substance abuse admissions.

Responsibilities

• Respond to inbound referrals to assist clients and families seeking treatment.
• Review admissions against approved criteria, policies, and procedures.
• Initiate contact to gather clinical and demographic data from patients and sources.
• Respond promptly to inquiry calls and schedule assessments.
• Coordinate transportation arrangements for patients and maintain admissions documentation.

Skills

Empathy

Communication

Detail-oriented

Education

High school diploma or equivalent

College degree preferred

Job description

Overview

Patient Navigator (Admissions Specialist)

This role is 100% remote. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field. High school diploma or equivalent required.

Pay: $19.00/hr

Shift available:

3:30pm - 12am EST Tuesday - Saturday

We are seeking a compassionate, detail‑oriented Patient Navigator to support our Intake & Needs Assessment team at our Pennsylvania Access Center. In this role, you will be the first point of contact for individuals seeking care and will play a vital part in guiding patients and their families through the admissions process. If you thrive in a fast‑paced environment, have excellent communication skills, and have a passion for helping others access the services they need, we’d love to meet you.

Responsibilities

ESSENTIAL FUNCTIONS:

• Promptly respond to inbound referrals via phone, fax, webform, etc. toassistclients and theirfamily’swho are seeking treatment.

• Review prospective admissions against approved admission criteria, policies, and procedures.

• Initiate contact to gatherrequiredclinical and demographic data frompatientand other sources.

• Respond promptly to inquiry calls.

• Schedule assessments.

• Assistprospective patients and significant others in seeking treatment.

• Refer inquiries to other agencies and community resources when notappropriate forfacilityassistanceor admission.

• Coordinate with referral sources.

• Coordinate transportation arrangements for patients.

• Responsible formaintainingall thedocumentation involved with the admissions process.

OTHER FUNCTIONS:

Perform other functions andtask asassigned

STANDARD EXPECTATIONS:

• Complieswithorganizational policies, procedures, performance improvement initiatives andmaintainsorganizational and industry policiesregardingconfidentiality.

• Communicate clearly and effectively toperson(s) receiving services and their family members,guests,and other members of the health care team.

• Develops constructive and cooperative working relationships with others andmaintainsthem overtime.

• Encourages and builds mutual trust,respect,and cooperation among team members.

• Maintains regular and predictable attendance.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• College degreepreferred

• Two years’ experience in healthcare admissions, preferable in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Certified AddictionsCounselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.

• CPR and de-escalation/restraint certificationrequired(training available upon hire and offered by facility).

• First aid may berequiredbased on state or facility.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.