Patient Navigator

PsychPlus; Tampa (FL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous PTO policy

Competitive salary

Job summary

A mental health care startup is seeking a Patient Navigator to provide support for patients navigating their healthcare journey. The role involves coordinating appointments, assisting with insurance navigation, and addressing barriers to care. Ideal candidates should have a high school diploma (GED) and at least two years of relevant experience, with strong communication and organizational skills. The position offers a competitive salary range between $40,000 and $50,000 annually, along with medical and dental benefits.

Qualifications

• 2+ years in Patient Navigator, Care Coordinator, or related roles required.
• Experience in behavioral health settings preferred.
• Strong understanding of insurance processes and medical terminology.

Responsibilities

• Serve as the primary point of contact for patients needing assistance.
• Coordinate patient appointments and referrals.
• Educate patients on treatment plans and insurance processes.

Skills

Excellent communication

Organizational skills

Problem-solving

Compassionate approach

Education

High School Diploma or GED

Associate’s or Bachelor’s Degree in Health Sciences, Social Work

Tools

EHR systems

Job description

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to every American. Our goal is to provide a digital‑first, modern approach to psychiatry and therapy. We provide care both in‑person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

About The Role

The Patient Navigator plays a key role in guiding patients through their healthcare journey by providing support, education, and coordination of services. This role ensures patients have timely access to care, assists with appointment scheduling, insurance navigation, and addresses barriers to care to enhance patient experience and improve outcomes.

Responsibilities

• Serve as the primary point of contact for patients requiring assistance navigating the healthcare system.
• Coordinate patient appointments, follow‑ups, and referrals to ensure timely care.
• Assist patients with understanding treatment plans, medical instructions, and available resources.
• Identify and address potential barriers to care such as transportation, financial concerns, or language barriers.
• Provide education on insurance coverage, copays, and authorizations, working with billing teams as needed.
• Collaborate with providers, nurses, case managers, and other staff to ensure coordinated patient care.
• Track patient progress and follow up on missed appointments, ensuring continuity of care.
• Document all patient interactions, follow‑ups, and outcomes accurately in the Electronic Health Record (EHR).
• Support quality initiatives by monitoring patient satisfaction and identifying areas for service improvement.
• Maintain confidentiality and comply with HIPAA and company policies.

Requirements

• High School Diploma or GED required; Associate’s or Bachelor’s Degree in Health Sciences, Social Work, or related field preferred.
• 2+ years in Patient Navigator, Care Coordinator, Case Manager, or Discharge Planning roles.
• Experience in behavioral health settings (CSU, inpatient psych, rehab, PHP/IOP).
• Familiarity with EHR systems and healthcare workflows.
• Strong understanding of insurance processes and medical terminology.
• Excellent communication, problem‑solving, and organizational skills.
• Compassionate, patient‑centered approach with the ability to work with diverse populations.
• Experience in behavioral health or specialty outpatient services.
• Knowledge of community resources and support programs.
• Ability to manage multiple tasks in a fast‑paced environment.

Our goals are to find the best, attract the best, and offer a competitive salary—which is why we prioritize the quality of the hire over the number of hires. We offer zero‑stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy.

Additional Information

The expected base pay for this role will be between $40,000 and $50,000 annually at the commencement of employment. Base pay will be determined on an individualized basis and will be impacted by location and years of experience. Base pay is only part of the total compensation package, which may also include incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other Psychplus health‑sponsored benefits.

So—what do you think?

We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment to work tirelessly for our patients, parents, and partners.

Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork provided by our People Operations team. All communications with Psychplus will be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels supported and belongs. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

Seniority level

Associate

Employment type

Full‑time

Job function

Administrative

Industries

Mental Health Care