Patient Navigator

Ortho Rhode Island; Providence (RI); On-site; USD 42,000 - 60,000; Full time

Job summary

Ortho Rhode Island in Rhode Island is seeking a Patient Navigator to join our care team. This role blends Medical Assistant duties with administrative coordination to ensure smooth patient experiences, from check-in and vitals to scheduling, referrals, and records updates.

The ideal candidate will have EMR proficiency, strong communication, and the ability to multitask across clinical and admin tasks at multiple RI locations.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to multitask and adapt between clinical and administrative responsibilities.
• Experience in a medical office or outpatient clinic is preferred.

Responsibilities

• Clinical Support: Take vital signs, document medical histories, prepare patients for examinations, assist with procedures, educate patients, maintain exam rooms, and follow HIPAA/OSHA protocols.
• Administrative Support: Lead clinic operations with the physician’s team, greet patients, schedule appointments, manage referrals, verify coverage, maintain EMRs, and handle care coordination and paperwork.

Skills

Communication skills

Multitasking

Interpersonal skills

Adaptability

Education

High school diploma or equivalent

Medical Assistant certification preferred

Tools

EMR software

Office software

Job description

Hours: Monday-Friday 7:30 am to 4:30 pmWho we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, Spire Orthopedic Partners is a growing partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices in today’s evolving healthcare landscape. The Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical provides and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.What you’ll do:The Patient Navigator serves as an elevated Medical Assistant to the physician and of their care team by providing both clinical and administrative support to ensure seamless patient experiences. This role functions as a hybrid between a Medical Assistant and a Medical Administrator—supporting providers with direct patient care tasks while also managing scheduling, documentation, and coordination of services. The Patient Navigator is an individual with excellent organizational, administrative and communication skills. The Patient Navigator helps patients access the care they need, guides them through the healthcare system, and ensures efficient clinic operations.Responsibilities/ Duties:Clinical Support (Medical Assistant Functions):Drive the clinic process with the Physician for them and their teamRoom patients, obtain vital signs, document medical histories, and prepare patients for examinations.Assist providers with clinical procedures and exams as needed.Provide patient education regarding care instructions and follow-upMaintain cleanliness, stock supplies, and ensure exam rooms are ready for use.Follow infection control and safety protocols under HIPAA and OSHA regulations.Proficient in EMR SoftwareAdministrative Support (Medical Administrator Functions):Leader of the Physician’s team to oversee the clinic operationsGreet patients, answer messages, and respond to inquiries with professionalism and compassion.Schedule appointments, coordinate referrals, and manage follow-up communications.Obtain insurance authorizations and verify coverage when necessary.Manage patient records, update EMRs, and ensure accurate documentation.Support providers with correspondence, test results, and care coordination.Track patient progress and assist with navigation of external resources or specialty services.Manage patient work related FMLA and DOL paperworkManage RX inquiries/requestsOther duties as may be assigned as necessaryWho you are:Qualifications:High school diploma or equivalent required; additional training or certification as a Medical Assistant preferred.Prior experience in a medical office, outpatient clinic, or similar healthcare setting.Strong communication and interpersonal skills, with ability to support patients compassionately.Proficiency with electronic medical records (EMR) systems and standard office software.Knowledge of medical terminology, insurance processes, and healthcare workflows.Ability to multitask and adapt between clinical and administrative responsibilities.Flexibility to travel between multiple locations across Rhode IslandCore CompetenciesPatient-centered approach with empathy and professionalism.Strong organizational and time management skills.Team player who collaborates effectively with providers, staff, and patients.Problem-solving skills with a proactive and solution-focused mindset.Flexibility to step into both clinical and administrative tasks as needed.What we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).