Front Desk Specialist

Ortho Rhode Island; Warwick (RI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Generous PTO

Job summary

Ortho Rhode Island is seeking a Front Desk Specialist to welcome and register patients, verify insurance, and coordinate referrals in a fast-paced orthopedic setting.

You will greet patients, collect copays, schedule visits, and support clinical services while upholding HIPAA and confidentiality standards. The role offers growth opportunities within a dynamic, evidence-driven network and a comprehensive benefits package.

Qualifications

• High School Graduate or equivalent.
• Experience with Microsoft Office.
• Knowledge of HIPAA Regulations.
• Medical terminology experience a plus.
• Bilingual Spanish or Portuguese a plus.

Responsibilities

• Greet patients promptly and courteously.
• Register and update patients' demographic information.
• Verify insurance eligibility and benefits.
• Obtain referrals.
• Triage patients and schedule appropriately.
• Notify patients of and collect copays and past due balances.
• Check-out procedures and scheduling future appointments.
• Direct vendors and visitors to proper contacts.

Skills

Customer service

Phone etiquette

Data entry

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Hours: Monday, Thursday, Friday 8:30 am to 5:00 pm Tuesday, Wednesday 11:30 am to 8:00 pm. Occasional SaturdaysWho we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.What you’ll do:The Front Desk Specialist is responsible for maximizing daily patient and clinical services by greeting, registering, and checking out patients in a friendly and efficient manner. The Receptionist also directs vendors and visitors as needed to proper contacts.Responsibilities/Duties:Greet patients in a prompt, courteous and helpful manner.Accurately and expeditiously register and update patients’ demographic information.Verify insurance eligibility and benefits and document appropriately.Obtain and document referrals.Ability to triage patients and appropriately schedule them.Notify patients of and collect on copays and past due balances.Check out procedures including scheduling future appointments and outside testing.Other duties as assigned.Who you are:Qualifications:High School Graduate or equivalentAny combination of education, training, and experience that demonstrates the ability to perform the duties of the position.Experience with Microsoft Office (Word, Excel, and PowerPoint).Discretion to work with confidential information.Knowledge of HIPAA RegulationsPertinent job-related experience and Medical TerminologyBilingual Spanish or Portuguese a plusWhat we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).