Patient Navigator

Syneos Health, Inc.; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits including Medical, Dental and Vision

Company match 401k

Flexible paid time off (PTO)

Job summary

Syneos Health, Inc. is seeking a Patient Navigator in Pittsburgh, PA. This role focuses on providing essential services to patients and healthcare providers to ensure seamless access to resources. Key responsibilities include personalized engagement, education on product administration, and collaborating with medical teams to enhance patient outcomes.

The ideal candidate will hold a Bachelor’s Degree, have a clinical background, and possess strong communication skills, with diabetes education experience preferred. The position offers a comprehensive benefits package that includes health insurance and flexible paid time off.

Qualifications

• Minimum of 2 years diabetes education experience with patient support team members, CDCES preferred.
• Experience in the pharmaceutical industry highly preferred.

Responsibilities

• Provide personalized patient engagement and education on product administration.
• Handle inquiries and basic reimbursement questions.
• Gather HCP insights to support innovative medical strategies.
• Engage with target customers to uncover marketplace needs.
• Collaborate with commercial and medical counterparts.

Skills

Interpersonal skills

Written communication

Verbal communication

Diabetes education experience

Education

Bachelor’s Degree

Clinical Background (LPN/RD/RN/PharmD/RPH)

Job description

Updated: Today
Location: Pittsburgh, PA, United States
Job ID:16321-OTHLOC-CGmwYfwg

The Patient Navigator (PN) will provide essential services to patients, caregivers, & healthcare providers, ensuring seamless access to our client’s product, support, & resources. They are responsible for proactively & compliantly engaging with HCPs and Patients at a local level to identify marketplace needs, provide disease state and product education, and to support appropriate utilization of our client’s access and fulfilment resources. The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

Focusing on disease state education and training, you will have the opportunity to:

• Personalized, patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy
• Provide education, support and training to healthcare providers and patients on on-label product administration & treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures.
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow‑up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory.

Along with your energy and versatility, you must possess:

• Bachelor’s Degree required.
• Clinical Background Required – LPN/RD/RN/PharmD/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members with CDCES highly preferred
• Pharmaceutical industry highly preferred
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality‑of‑life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.