Patient Navigator

Syneos Health, Inc.; Cleveland (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation package

Health benefits

Flexible paid time off (PTO)

Job summary

Syneos Health, Inc. is looking for a Patient Navigator in Cleveland, OH. This role involves engaging with patients and healthcare providers to ensure seamless access to support and resources. You will provide essential education on product administration, assist with patient inquiries, and gather insights to enhance healthcare strategies.

The ideal candidate will have a clinical background and significant diabetes education experience. Benefits include competitive compensation, health coverage, and a supportive work environment.

Qualifications

• Clinical background required – LPN/RN/PharmD/RPH.
• 2+ years of diabetes education experience preferred.
• Pharmaceutical industry experience preferred.

Responsibilities

• Personalized patient engagement at therapy initiation.
• Provide education and training to healthcare providers.
• Handle initial inquiries regarding medication.

Skills

Patient engagement

Disease state education

Interpersonal skills

Written and verbal communication

Education

Bachelor’s Degree

Job description

Updated: Today
Location: Cleveland, OH, United States
Job ID: 16321

The Patient Navigator (PN) will provide essential services to patients, caregivers, and healthcare providers, ensuring seamless access to our client’s product, support, and resources. They are responsible for proactively and compliantly engaging with HCPs and patients at a local level to identify marketplace needs, provide disease state and product education, and support appropriate utilization of our client’s access and fulfillment resources. The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness, and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

Focusing on disease state education and training, you will have the opportunity to:

• Personalized patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy
• Provide education, support and training to healthcare providers and patients on on‑label product administration & treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field‑generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow‑up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory

Along with your energy and versatility, you must possess:

• Bachelor’s Degree required
• Clinical background required – LPN/RN/PharmD/RPH, etc.
• 2+ years of diabetes education experience with patient support team members; CDCES highly preferred
• Pharmaceutical industry experience highly preferred
• Strong interpersonal skills
• Excellent written and verbal communication skills

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

Benefits: Competitive compensation package, health benefits including medical, dental, and vision coverage, company match 401(k), flexible paid time off (PTO) and sick time, and a supportive work environment that values professional growth.