Patient Navigator

Syneos Health; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits including Medical, Dental and Vision

Company match 401k

Flexible paid time off (PTO)

Job summary

Syneos Health in Cleveland, OH is looking for a Patient Navigator to provide essential services and support to patients and healthcare providers. Your role will include patient education and training, ensuring that both patients and healthcare professionals understand how to effectively utilize the client's product and resources.

Qualified candidates will possess a Bachelor's Degree and a clinical background, with preferred experience in diabetes education. This position offers a competitive compensation package including healthcare benefits, 401k matching, and flexible paid time off.

Qualifications

• Bachelor's Degree is required.
• Clinical background in nursing, pharmacy, or dietetics is required.
• Experience with diabetes education preferred.

Responsibilities

• Provide personalized patient engagement at therapy initiation.
• Educate healthcare providers and patients on product administration.
• Identify and document HCP insights to support medical strategies.
• Engage with advocacy groups to uncover marketplace needs.

Skills

Strong interpersonal skills

Excellent written and verbal communication skills

Education

Bachelor’s Degree

Clinical Background (LPN/RD/RN/PharmD/RPH)

2+ years of diabetes education experience

Job description

Updated: June 11, 2026

Location: Cleveland, OH, United States

Job ID:16321

The Patient Navigator (PN) will provide essential services to patients, caregivers, & healthcare providers, ensuring seamless access to our client’s product, support, & resources. They are responsible for proactively & compliantly engaging with HCPs and Patients at a local level to identify marketplace needs, provide disease state and product education, and to support appropriate utilization of our client’s access and fulfilment resources. The PN will work collaboratively to provide training to ensure clinic staff are up to date on safety and proper usage of the product. Training will include drug administration, disease state awareness and insight into the patient’s journey. The PN will provide clinical expertise through utilization of clinical nursing experience and education to improve patient outcomes.

Focusing on disease state education and training, you will have the opportunity to:

• Personalized, patient engagement at therapy initiation, through adherence & questions about medication, ensuring patients have what they need to initiate & stay on therapy
• Provide education, support and training to healthcare providers and patients on on-label product administration & treatment
• Handle initial inquiries and basic reimbursement questions
• Identify, gather, and document field generated HCP insights to support innovative medical strategies while complying with industry and corporate policies and procedures.
• Demonstrate mastery of disease state, product and treatment landscape
• Engage with target customers, including advocacy groups, in or outside of office settings, including conferences to uncover marketplace needs
• Provide timely follow-up to questions and requests from HCPs
• Educate and champion utilization of client resources to drive optimal patient experience and care
• Collaborate with commercial and medical counterparts in assigned territory.

Along with your energy and versatility, you must possess:

• Bachelor’s Degree required.
• Clinical Background Required – LPN/RD/RN/PharmD/RPH, etc.
• 2 plus years of diabetes education experience with patient support team members with CDCES highly preferred
• Pharmaceutical industry highly preferred
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Benefits and Compensation

The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

Equal Opportunity Employer

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminated against. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: [emailprotected] One of our staff members willwork with you to provide alternate means to submit your application.