Patient Navigator

Pinnacle Fertility, Inc.; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in fertility care seeks a Patient Navigator to enhance patient experience. This full-time remote role involves guiding patients, coordinating their care, and providing support throughout their fertility journey. Ideal candidates are compassionate, customer service-oriented, and thrive in a fast-paced environment.

Benefits

Healthcare insurance

Dental and vision insurance

Generous paid time off (PTO)

Retirement savings program

Qualifications

• Minimum 2 years in customer service, patient navigation, or healthcare roles.
• At least 1 year working in a fertility clinic or with fertility patients.
• Bilingual skills are a plus.

Responsibilities

• Serve as primary contact for patients, guiding them through treatment plans.
• Coordinate and schedule appointments, ensuring seamless patient care.
• Assist patients with understanding medical care and insurance.

Skills

Customer service

Patient advocacy

Communication

Organizational skills

Problem-solving

Education

High School Diploma

Bachelor's degree

Tools

Electronic medical records (EMR)

Healthcare software

Job description

AZ-Remote
1700 West Washington St
Phoenix, AZ 85007, USA

AZ-Remote
1700 West Washington St
Phoenix, AZ 85007, USA

NV-Remote
1256 Panini Dr
Henderson, NV 89052, USA

NV-Remote
1256 Panini Dr
Henderson, NV 89052, USA

ID-Remote
700 W Jefferson St
Boise, ID 83702, USA

ID-Remote
700 W Jefferson St
Boise, ID 83702, USA

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood.

About the Role

The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient’s journey toward becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.

We are seeking a Patient Navigator to join our dedicated team in a remote capacity. This is a full-time, on-site position working from Monday-Friday from 8:00AM - 4:30 PM PST schedule with some holidays required.

Key Responsibilities

• Serve as the primary point of contact for patients, guiding them through their treatment plan and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals to ensure a smooth continuum of care.
• Assist patients with understanding their medical care, insurance coverage, and available financial resources.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Maintain accurate and up-to-date patient records, including documentation of interactions and care plans in the electronic medical record (EMR) system.
• Provide emotional support and resources to patients and their families, addressing any concerns or barriers to care.
• Participate in team meetings, case conferences, and quality improvement initiatives to enhance patient care delivery.
• Educate patients on treatment protocols, self-care strategies, and medication usage.
• Track patient progress, follow up on missed appointments, and ensure compliance with treatment plans.
• Advocate for patients’ needs and help resolve any issues or barriers to care.
• Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
• Other duties and project as assigned

Position Requirements

• Education: High School Diploma required. Bachelor’s degree (preferred)
• Experience:
  • Minimum of 2 years of experience in customer service, patient navigation, case management, or a related healthcare role.
  • Required: At least 1 year of direct experience working in a fertility clinic or with fertility patients.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency in using electronic medical records (EMR) and other healthcare software.
  • Bilingual skills are a plus.

COMPENSATION & BENEFITS

Hourly Rate: $24.00-$32.00 per hour (Final offers based on experience, skills, location and qualifications).
Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal-opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.