Patient Navigator

The Floating Hospital; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) with match

Life insurance

AD&D

STD/LTD

Flexible spending plans

Job summary

The Floating Hospital in New York City is seeking a Patient Navigator to join our Patient Navigation team at the Long Island City facility. The ideal candidate will be outgoing, help create a welcoming environment, and provide a positive impression for patients and visitors.

Under supervision, you will greet patients, inform the front desk of arrivals, answer questions, provide paperwork, escort patients to exam rooms, and ensure social distancing guidelines are followed.

Qualifications

• High school diploma or equivalent required.
• Strong customer service experience and excellent communication skills.
• Must be organized and able to function in a fast-paced environment.
• Fluency in English and Spanish is required.

Responsibilities

• Greet patients, families, and visitors entering the facility.
• Inform the front desk that patients have arrived for their visit.
• Answer questions appropriately and professionally, taking the appropriate action when necessary.
• Provide patients with the necessary paperwork to be completed.
• Collaborate with the front desk to ensure patient needs are met.
• Escort patients to and from exam rooms.
• Ensure social distancing guidelines are followed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organized

English/Spanish fluency

Education

High school diploma or equivalent

Job description

Description

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

The Position:

We are seeking a Patient Navigator to join our Patient Navigation team at our Long Island City (Queens) facility. The ideal candidate will have an outgoing personality, aide in creating a welcoming environment, and provide an overall positive impression for patients, their families, and visitors to our facility.

Under the direct supervision of the Patient Navigation Manager, the primary responsibilities include:

• Greet patients, families, and visitors entering the facility.
• Inform the front desk that patients have arrived for their visit.
• Answer questions appropriately and professionally, executing the appropriate action when necessary.
• Provide patients with the necessary paperwork that needs to be completed.
• Collaborate with the front desk to ensure all patient needs and questions are satisfied.
• Escort patients to and from exam rooms.
• Ensure that social distancing guidelines are adhered to.
• Other duties as assigned.

Requirements

Qualifications and Experience:

• Education: Candidates must possess a high school diploma or equivalent
• Experience: Strong customer service experience, possess excellent communication skills, be organized, and be able to function in a fast-paced work environment.
• Language: Fluency in English and Spanish is a requirement.

Salary Information:

• $20/hour

Benefits include medical, dental, vision, personal and vacation pay, 403(b) with match, life, AD&D, supplemental STD and LTD, and flexible spending plans.