Patient Navigator

Mercycare; Cedar Rapids (IA); Hybrid; USD 25,000 - 41,000; Full time

Job summary

Mercy Medical Center is seeking a Patient Navigator to support patient-centered care by coordinating referrals and scheduling with providers to ensure timely visits and services. The role acts as a clinic and hospital liaison, guiding patients through education and referral options while maintaining clear communication.

Ideal candidates have strong customer service experience, health insurance knowledge, and proficiency with electronic health records.

Qualifications

• Two years of customer service experience in a concierge, one-on-one environment.
• Experience educating the public on complex topics in easy-to-understand terms.
• Knowledge of health insurance terminology and terminology/abbreviations is preferred.

Responsibilities

• Coordinates appointments with providers to ensure timely delivery of office visits, diagnostic and treatment services.
• Works task list or referral work queue in the electronic health record.
• Maintains communication with patients and healthcare providers.
• Serves as a healthcare liaison to Mercy primary care patients, coordinating services inside and outside Mercy network.
• Obtains prior authorizations as needed for patients.
• Provides education and referral options to patients, emphasizing Mercy services.
• Communicates scheduling details (date, time, location, prep) to patients, primarily in person.
• Faxes patient orders to facilities prior to referrals.
• Places follow-up calls after referrals to patients.

Skills

Communication skills

Customer service

Computer skills

Organization

Time management

Attention to detail

Education

High School Diploma or equivalent

Job description

## Patient NavigatorApply: Hybrid: Mercy Medical Center: Full time: Posted Today: JR105418**Work Shift**Day**Scheduled Weekly Hours**40**Summary**This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enabling the facilitation of positive patient outcomes by scheduling referral appointments. This position will serve as a representative for the clinic and hospital to each patient they serve. Patient Navigators help coordinate patient healthcare and connect patients with system providers.**Job Description****Job Duties*** Coordinates appointments with providers to ensure timely delivery of office visits, diagnostic and treatment services.* Works task list or referral work queue in electronic health record.* Maintains communication with the patients and the health care providers.* Serves as personal healthcare liaison to Mercy primary care patients, coordinates all services within and outside the Mercy service network.* Obtains prior authorizations as needed for patients.* Provides education and referral options to patient, placing an emphasis on services offered at Mercy Medical Center.* Serves as the clinic representative to Mercy patients by providing patients with accurate and timely information.* Prioritizes the daily scheduling according to date, time, urgency and referral type (radiology, cardiology, orthopedics, etc).* Communicates the date, time, location and any preparation instructions for the scheduled appointment to the patient primarily in person with phone as secondary option.* Faxes appropriate patient order(s) to the facility prior to the referral appointment.* Places follow-up customer service calls to patients following their specialty referral.* Arranges transportation if needed.* Encourages patients to comply with treatment visits.* Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.**Knowledge, Skills and Abilities*** Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.**Professional Experience*** Two years of customer service experience in a concierge, one-on-one customer interactive environment.* Two years’ experience educating the public/customers on complex topics in easy to understand terms.* Previous experience with health insurance, and medical terminology/abbreviations preferred.* Experience with scheduling of medical services either in a provider location or hospital setting preferred.* Knowledge of HMO/Managed Care insurances preferred.* Financial counseling service of patients and families preferred.**Education*** High School Diploma or equivalent strongly preferred. Relevant experience to be considered in lieu of degree.**Licensure, Certification, Registration*** N/A **Physical Requirements**Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently**Pay Rate Type**Hourly