Patient Navigator

Randstad Life Sciences US; East Hanover (NJ); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare support company seeks a Patient Navigator. This role involves assisting patients with onboarding, insurance verification, and financial support. Ideal candidates will demonstrate strong communication skills and have experience in patient services. Join a vital team ensuring smooth patient journeys and optimal support.

Benefits

Comprehensive benefits package including medical and dental

401K plan

Short-term disability

Qualifications

• Minimum 3 years of patient service support experience.
• Strong interpersonal and verbal communication skills.
• Experience in navigating insurances and financial assistance.

Responsibilities

• Serve as point of contact for patients and healthcare professionals.
• Manage patient cases throughout their journey.
• Ensure continuity of information shared with cross-functional teams.

Skills

Communication

Customer Service

Education

High School Diploma

Associate or BS/BA Degree

Tools

Salesforce

Job description

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Job Summary

The Case Manager (Care Navigator 2) serves as the dedicated point of contact to patients and healthcare professionals when initiating treatment of company therapy.

Job Summary

The Case Manager (Care Navigator 2) serves as the dedicated point of contact to patients and healthcare professionals when initiating treatment of company therapy.

Responsibilities include navigating through onboarding, insurance verification, financial assistance, and ongoing support as requested by the patient and their healthcare professional. Case Managers will also be working with cross-functional

team members within Patient Support, where appropriate, to ensure continuity of information being shared with the healthcare professional and patients.

As a Case Manager, you will be assigned a specific territory to work within and become an expert in that regional area to best assist the individuals who call in, submit service request forms (SRFs) or required financial assistance. Case Managers will possess critical thinking and communication skills, an aptitude for learning and strive for continual development. The Case Manager must have strong communication skills to converse with customers about the patient's journey and be able to offer next steps in accordance with approved procedures. The Case Manager will possess an aptitude for learning, the ability to accept and implement constructive feedback, and a continual development mindset. In addition, the Case Manager will reflect a calm and reassuring tone and attitude for our patients, their families, and their caregivers, specifically during difficult or stressful interactions.

location: East Hanover, New Jersey

job type: Contract

salary: $27.81 - 31.45 per hour

work hours: 8 to 4

education: High School

Responsibilities

• Develop and maintain Subject Matter Expert (SME) level knowledge of the relevant brand and customer workstreams for the specific assigned program
• Learn and utilize protocols to respond to customer phone, chat, fax, SMS / text, mail, and e-mail inquiries as well as other communication channels in a prompt and courteous manner
• Professionally and compliantly interact with customers, relevant associates, and other external contacts during inbound and outbound phone calls
• Manage assigned cases throughout the patient journey; perform proper and timely escalation, tracking, triage and follow-up where required
• Handle complex interactions and/or cases as it pertains to navigating insurances and financial assistance
• Adhere to call guides, job aides and work instructions for case processing and case cadence
• Adhere to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity, and quality metrics
• Leverage dual monitors and technological solutions to support Case Management activities
• Accurately and concisely document all interactions to inform cross-functional partners on the relevant status details
• Promptly and courteously respond to tasks and notifications from PSC counterparts
• As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Supervisors
• Responsible for identifying and reporting adverse events via the established systems as per applicable processes
  
  

Qualifications

Required:

• High School Diploma required, associate or BS/BA degree preferred
• When working from home, a quiet dedicated space with internet/WiFi service or the ability to obtain such service
• Minimum 3 years of relevant patient service support experience (such as Healthcare, Pharmaceuticals, Patient Services or Contact Center Experience
• Strong interpersonal, telephone and verbal communication skills, including the ability to project warmth and compassion while effectively and efficiently conveying information
  
  

Preferred

• Experience working with Salesforce or other CRM platforms
• Bi-lingual, Spanish speaking
  
  

skills: Administration

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Pharmaceutical Manufacturing

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