Patient Navigator

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Henry Ford Health is seeking a Patient Navigator on our Detroit Moross Road campus to help connect community members to health services and resources. You will assess needs, educate clients, and support them through scheduling and appointments, enhancing access to care for residents on Detroit's east side and nearby areas.

The role focuses on coordinating resources, providing counseling and social support, and documenting all interactions to ensure accurate care delivery within our community

Qualifications

• Ability to identify potential clients and complete needs assessments.
• Experience in assisting clients with resource utilization and medical program applications.
• Proficiency in maintaining accurate client records and documentation.]
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Responsibilities

• Identify potential clients, complete initial needs assessments, and maintain follow-up to ensure appropriate guidance to health services.
• Provide informal counseling, education, and social support to clients.
• Assist clients with utilizing available resources, including scheduling medical appointments and accompanying them to appointments.
• Help clients complete medical program applications.
• Develop and maintain strong working relationships with external and internal contacts.
• Maintain accurate client records by documenting all contacts, services provided, and outcomes.

Skills

Needs assessment

Resource navigation

Documentation

Job description

Job Title

Patient Navigator

About the Department

Join our dedicated team at the Moross Road campus, where we proudly serve Detroit's east side and the Grosse Pointes. As a community anchor, our campus is deeply rooted in the neighborhood, offering easy access to lakefront parks, historic architecture, and a convenient commute along the Detroit River corridor. We are committed to providing exceptional care and fostering strong community connections in this vibrant and historic area.

Role Overview

As a Patient Navigator, you will play a vital role in coordinating access to health-related services by assisting clients in utilizing available resources. You will support individuals in need by providing guidance, education, and social support, ensuring they receive the care and services necessary to improve their health outcomes. Your work will directly impact the well‑being of our community, making a meaningful difference in the lives of those we serve.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Identify potential clients, complete initial needs assessments, and maintain follow-up to ensure appropriate guidance to health services.
• Provide informal counseling, education, and social support to clients.
• Assist clients with utilizing available resources, including scheduling medical appointments and accompanying them to appointments.
• Help clients complete medical program applications.
• Develop and maintain strong working relationships with external and internal contacts.
• Maintain accurate client records by documenting all contacts, services provided, and outcomes.

What You Will Need

Required Qualifications

• Ability to identify potential clients and complete needs assessments.
• Experience in assisting clients with resource utilization and medical program applications.
• Proficiency in maintaining accurate client records and documentation.

Preferred Qualifications

• Experience working with diverse populations and community agencies.
• Familiarity with healthcare navigation and resource coordination.

What We Offer

At Henry Ford Health, we foster an environment of collaboration, career growth, and mission-driven work. You’ll have access to continuous learning opportunities, allowing you to expand your skills and make a lasting impact on the health of our community.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.