Patient Navigator

University of Rochester; School (MO); On-site; USD 29,000 - 40,000; Full time

Job summary

The University of Rochester is seeking a Patient Navigator to support coordination of patient care within the Pediatric department. You will actively engage patients, guide them through the healthcare system, and help navigate insurance processes to improve access and adherence to care goals.

Responsibilities include timely follow-up, outreach to non-adherent patients, coordinating with Care Team, and maintaining accurate documentation.

Qualifications

• Bachelor's degree in healthcare related field required.
• Or equivalent combination of education and experience.
• 1–3 years of experience in community health, human services, and/or patient liaison roles preferred.

Responsibilities

• Actively engage patients requiring services and non-adherent to care goals.
• Respond to eRecord and e-mail requests from clinical team members.
• Provide excellent customer service and build trust with patients.
• Coordinate with Care Team to facilitate patient care.
• Identify resources to overcome barriers to care (transportation, scheduling).
• Maintain documentation and reporting per organizational standards.
• Participate in team meetings and suggest process improvements.

Skills

Communication

Education

Bachelor's degree in healthcare related field

Equivalent education and experience

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 500303 OPD Pediatrics

Work Shift: UR - Day (United States of America)

Range: UR URC 206 H

Compensation Range: $21.40 - $28.89

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Ensure timely follow-up on requests to help guide patients through all the various complexities of the healthcare system. By running and reviewing non-adherence reports, actively engage patients and build strong relationships with patients to help them stay engaged in medical care and improve adherence to recommended care goals.
The Patient Navigation Team is committed to removing patient barriers to care by identifying critical resources, helping them navigate through health care services and systems, and promoting health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. They are responsible for active patient outreach, scheduling services, assisting with insurance coverage, as well as addressing any inquiries or complaints.

ESSENTIAL FUNCTIONS
Responsible for comprehensively supporting coordination of patient care:

• Actively engage patients in need of services and/or have been reported as non-adherent to recommended care goals.
• Respond timely to eRecord and e-mail requests from other clinical team members.
• Provide superior customer service and establish close relationships with patients to build trust within the health care system.
• Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate patient care.
• Identify and coordinate resources for patients to overcome barriers to care, such as transportation or preferred clinic visit times.
• Provide health-related education and promotion, and support.
• Provide support and information for patients needing assistance obtaining insurance through the NYS Health Exchange.
• Maintain eRecord documentation of all patient encounters and complete reporting requirements according to organization standards.
• Adhere to Patient Navigator Workflow Guidance - run required reports as instructed, to identify patients that are non-adherent with prescribed treatment/care goals and perform necessary outreach to engage patients.
• Participate in clinical and staff team meetings to understand clinical priorities and make recommendations as needed for process improvement.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree in healthcare related field required
• Or equivalent combination of education and experience
• 1-3 year experience in community health, human services, and/or patient liaison/advocate roles preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Communication required

LICENSES AND CERTIFICATIONS

• BCPA-Board Certified Patient Advocate upon hire preferred and
• DL NUMBER - Driver License, Valid and in State plus a satisfactory driving record and access to reliable transportation upon hire required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.