Patient Navigator

Strive Health; Bay City (MI); Hybrid; USD 51,000 - 60,000; Full time

Benefits offered by this job

Hybrid-Remote Flexibility

Comprehensive Benefits

Financial & Retirement Support

Time Off & Leave

Wellness & Growth

Job summary

Strive Health is hiring a Patient Navigator to support our kidney care program. You’ll engage patients mainly by phone, coordinate appointments, and educate on enrollment while building trusting relationships in a hybrid-remote setting.

You’ll travel within the designated territory up to 80% as needed, meet quarterly targets, and collaborate with nephrologists and care teams. The role offers competitive salary, benefits, 401k with match, and growth opportunities.

Qualifications

• 4+ years’ experience working with customers or patients in a professional setting.
• Experience with promoting and selling services to end users.
• Experience in customer service, sales or a similar customer facing role.
• Business travel required up to 80%, some overnights.
• Driver’s license and working vehicle required for home visits and travel within 100 miles of designated territory.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be on-site to meet business needs.

Responsibilities

• Proactively outreach to patients through face-to-face activities and outbound calls to educate them on the care services available and enroll them within an assigned geographic area.
• Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive.
• Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments.
• Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them.
• Build key internal relationships to elevate patient support needs.
• Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed.
• Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations.
• Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce).
• Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction.
• Support the development of established external partner relationships.
• Meetin personwith internaland/orexternal stakeholders to facilitateteam and businesspriorities/opportunities.
• A positive and proactive attitude towards building a business.
• Own your schedule to effectively manage day-to-day responsibilities required to achieve a quarterly target.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Travel-ready

Education

High School Diploma

Bachelor's Degree

Tools

Salesforce (CRM)

Job description

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings, click here .

What You'll Do

The Patient Navigator is responsible for supporting Strive’s care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions . While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships, being an educational resource, and helping navigate questions.

Essential Functions

• Proactively outreach to both current and prospective patients primarily through face-to-face activities and outbound phone calling to educate them on the care services available to them and enroll them within an assigned geographic area.
• Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive.
• Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments.
• Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them.
• Build key internal relationships to elevate patient support needs.
• Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed.
• Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations.
• Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce).
• Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction.
• Support the development of established external partner relationships.
• Meetin personwith internaland/orexternal stakeholders to facilitateteam and businesspriorities/opportunities.
• A positive and proactive attitude towards building a business.
• Own your schedule to effectively manage day-to-day responsibilities required to achieve a quarterly target.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma.
• 4+ years’ experience working with customers or patients in a professional setting.
• Experience with promoting and selling services to end users.
• Experience in customer service, sales or a similar customer facing role.
• Business travel required up to 80%, some overnights.
• Driver’s license and working vehicle required for home visits and travel within 100 miles of designated territory.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be on-site to meet business needs.
  

Preferred Qualifications

• Bachelor’s Degree.
• Experience with promoting and selling primary care or other healthcare related services to high needs populationspreferred.
• Experience in healthcare, specifically educating patients on care models or insurance plans preferred.
• Community health experience.
• Empathy for the burden of kidney disease.

Annual Salary Range: $51,000 - $60,000

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Strive Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.