Patient Navigator

Strive Health; Lansing (MI); Hybrid; USD 51,000 - 60,000; Full time

Benefits offered by this job

Hybrid-Remote Flexibility

Comprehensive Benefits

Financial & Retirement Support

Time Off & Leave

Wellness & Growth

Job summary

Strive Health is seeking a Patient Navigator who will support our care team and keep patients engaged in our kidney care program. Most interactions occur by phone, with opportunities for in-person visits at offices or patient homes.

You will build strong relationships, educate patients about enrollment, and help navigate questions. You’ll travel within the assigned territory, meet with nephrologists and staff, and maintain CRM data to ensure smooth program delivery.

Qualifications

• High school diploma required.
• 4+ years’ experience in customer/patient-facing roles.
• Experience promoting and selling services to end users.
• Willingness to travel up to 80%, including overnights.
• Driver’s license and vehicle required for home visits within 100 miles.

Responsibilities

• Outreach to patients through face-to-face activities and outbound calls to enroll them in care services.
• Build trusting relationships and educate on enrollment requirements.
• Meet or exceed daily outreach and enrollment targets.
• Present Strive’s care model as an empathetic resource for patients.
• Maintain CRM data and patient relationships for retention.

Skills

Customer service

Sales experience

Communication

Travel readiness

Driver’s license

Education

High School Diploma

Bachelor’s Degree

Tools

Salesforce

Job description

At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey.

Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday.

If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

To learn more about our offerings, click here.

What You’ll Do

The Patient Navigator is responsible for supporting Strive’s care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone, there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships, being an educational resource, and helping navigate questions.

Essential Functions

• Proactively outreach to both current and prospective patients primarily through face-to-face activities and outbound phone calling to educate them on the care services available to them and enroll them within an assigned geographic area.
• Build trusting, long-term relationships with patients and appropriately educate on the requirements to enroll with Strive.
• Meet or exceed daily outreach expectations towards outbound calls, connections, and enrollments.
• Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them.
• Build key internal relationships to elevate patient support needs.
• Face-to-face patient outreach which can include; at home door knocking, at their clinic visits with primary care or specialists, at events or other in-person engagement opportunities as needed.
• Meet with partner nephrologists and practice staff to build credibility of Strive, earn the right to meet patients at their locations.
• Maintain up-to-date client information in customer relationship management (CRM) tool (i.e., Salesforce).
• Maintain long-term relationships with patients (even after enrollment) to positively support patient retention and satisfaction.
• Support the development of established external partner relationships.
• Meetin personwith internaland/orexternal stakeholders to facilitateteam and businesspriorities/opportunities.
• A positive and proactive attitude towards building a business.
• Own your schedule to effectively manage day-to-day responsibilities required to achieve a quarterly target.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma.
• 4+ years’ experience working with customers or patients in a professional setting.
• Experience with promoting and selling services to end users.
• Experience in customer service, sales or a similar customer facing role.
• Business travel required up to 80%, some overnights.
• Driver’s license and working vehicle required for home visits and travel within 100 miles of designated territory.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
• Ability to travel and be on-site to meet business needs.

Preferred Qualifications

• Bachelor’s Degree.
• Experience with promoting and selling primary care or other healthcare related services to high needs populationspreferred.
• Experience in healthcare, specifically educating patients on care models or insurance plans preferred.
• Community health experience.
• Empathy for the burden of kidney disease.

Annual Salary Range: $51,000 - $60,000

Final compensation will be determined based on location, experience, and qualifications.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].

We do not accept unsolicited resumes from outside recruiters/placement agencies. Strive Health will not pay fees associated with resumes presented through unsolicited means.

As set forth in Strive Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.