Patient Meal Specialist — Nutrition & Service

Compass Healthcare; Kansas City (MO); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare in Kansas City, MO, is hiring for full-time Nutrition Operator positions at Children's Mercy Hospital. This role involves securing patient meal selections and accommodating special requests via phone or in person, with a focus on quality and patient satisfaction.

Candidates must have at least 1 year of healthcare customer service experience. The department emphasizes HIPAA compliance, dietary accuracy, and coordinated care with nursing teams, within a supportive environment

Qualifications

• 1 year of previous customer service experience in a healthcare setting.

Responsibilities

• Secures patient meal selections and special requests via telephone or face-to-face.
• Maintains proper telephone etiquette with patients, visitors and healthcare professionals.
• Offers diet-compliant menu alternatives respecting allergies, cultural and religious needs.
• Responds to patient needs; resolves concerns and reports issues to supervisor as needed.
• Ensures diet prescriptions are accurate and patient food needs are met in collaboration with nursing.
• Follows HIPAA policies and facility confidentiality rules.
• Complies with health and sanitation regulations and HACCP guidelines.
• Completes daily, weekly or monthly reports per corporate policies on time.
• Performs other duties as assigned.

Skills

Customer service

Job description

Morrison Healthcare in Kansas City, MO, is hiring for full-time Nutrition Operator positions at Children's Mercy Hospital. This role involves securing patient meal selections and accommodating special requests via phone or in person, with a focus on quality and patient satisfaction.

Candidates must have at least 1 year of healthcare customer service experience. The department emphasizes HIPAA compliance, dietary accuracy, and coordinated care with nursing teams, within a supportive environment