Patient Meal Services Specialist

Aramark Corporation; Chesnee (SC); On-site; USD 19,000 - 25,000; Full time

Job summary

Aramark is seeking a Dietary Worker to support patients by phone and through software systems, acting as a liaison to other departments for meal services. You will handle calls, record orders, and ensure accurate nutrition details in collaboration with physicians and the Food & Nutrition team.

The role requires strong customer service skills, experience in fast-paced environments, and fluency in English. You will work in a compliant, privacy-conscious setting with attention to safety and

Qualifications

• Previous customer service or call center experience preferred.
• Experience in food service preferred.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure.
• Comfort with using technology including web-based software, keyboard, and telephone headset; typing 35 - 45 wpm.
• Must be flexible and adaptable to change.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanour toward customers, clients, and co‑workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

Skills

Customer service

Call center experience

English fluency

Calm under pressure

Tech literacy

Flexible/adaptable

Job description

Aramark is seeking a Dietary Worker to support patients by phone and through software systems, acting as a liaison to other departments for meal services. You will handle calls, record orders, and ensure accurate nutrition details in collaboration with physicians and the Food & Nutrition team.

The role requires strong customer service skills, experience in fast-paced environments, and fluency in English. You will work in a compliant, privacy-conscious setting with attention to safety and