Patient Meal Service Specialist

memorialhealthcare; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

Memorial Healthcare System in Hollywood, Florida, seeks a dedicated Dietary Aide to assist patients with menu selections and provide meal service aligned to physician-ordered diet parameters.

Responsibilities include ensuring timely meal service, collaborating with nursing units, handling patient inquiries, and documenting dietary preferences and allergies. Requires a high school diploma and at least 1 year of customer service experience.

Qualifications

• High School Diploma or Equivalent (Required)
• One (1) year customer service related experience.
• Complexity of Work: requires critical thinking and ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Ensures that patient meal process is completed in accordance with time expectations.
• Assists with patient/guest satisfaction initiatives.
• Resolves, refers, and/or reports service quality issues as appropriate.
• Assembles patient meal trays based on menu selections made in compliance with the patients dietary requirements and restrictions.
• Collaborates with assigned nursing units to enhance the patient experience.
• Receives and responds to phone calls regarding patient and guest meal orders.
• Maintains and documents food preferences, diet orders and food allergies.
• Helps patients to make menu selections that comply with their dietary requirements and restrictions.

Skills

Customer service

Food service

Hand hygiene

Meal delivery

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Hollywood, Florida, seeks a dedicated Dietary Aide to assist patients with menu selections and provide meal service aligned to physician-ordered diet parameters.

Responsibilities include ensuring timely meal service, collaborating with nursing units, handling patient inquiries, and documenting dietary preferences and allergies. Requires a high school diploma and at least 1 year of customer service experience.