Patient Meal Service Specialist

WVU Medicine; Morgantown (WV); On-site; USD 17,000 - 22,000; Full time

Job summary

WVUH West Virginia University Hospitals in Morgantown is seeking a patient meal service assistant to obtain meal selections, deliver meals, and ensure diet restrictions are followed. The role emphasizes excellent customer service and patient safety.

This position requires knowledge of special diets and allergies, with shift hours from 5:30am to 2pm, rotating weekends and holidays. Expect a 40-hour work week in a hospital setting.

Qualifications

• Must have a valid FSWP from MCHD or obtain a temporary FSWP by the first Wednesday of employment and a permanent FSWP within 1 month.
• Knowledge of special diets and allergies is required.
• Strong customer service and patient-safety focus is essential.

Responsibilities

• Answers phone calls from patients following customer service standards.
• Adheres to diet restrictions including allergies and fluid restrictions.
• Utilizes EPIC and VST for patient information and menu requests.
• Processes between meal nourishment orders and prints for kitchen staff.
• Follows missed meal report procedures and alerts nursing as needed.
• Delivers or retrieves meal trays as required.
• Assists with menu selections for patients designated as needing assistance.
• Maintains sanitation and infection control standards in nutrition centers.
• Supports room service assembly and dishroom activities as needed.
• Ensures timely delivery of patient trays and accurate item checks.

Skills

Customer service

Dietary knowledge

Education

High School Diploma or equivalent

Tools

EPIC

VST

Job description

WVUH West Virginia University Hospitals in Morgantown is seeking a patient meal service assistant to obtain meal selections, deliver meals, and ensure diet restrictions are followed. The role emphasizes excellent customer service and patient safety.

This position requires knowledge of special diets and allergies, with shift hours from 5:30am to 2pm, rotating weekends and holidays. Expect a 40-hour work week in a hospital setting.