Patient Meal Concierge & Diet Support

WVU Medicine Golisano Children's; Morgantown (WV); On-site; USD 26,000 - 36,000; Full time

Job summary

WVUH West Virginia University Hospitals is seeking a Patient Nutrition Assistant to provide direct patient meal service, obtain selections, and deliver meals with careful attention to safety and sanitation in the nutrition centers.

The role requires knowledge of special diets and allergies, excellent customer service, and ability to use EPIC and VST. You will collaborate with Clinical Dietitians and support the tray line, with weekend/holliday rotation as needed.

Qualifications

• Must have a valid FSWP from MCHD prior to starting or obtain a temporary FSWP by the first Wednesday of employment and maintain FSWP throughout employment.
• High school diploma preferred; valid food service permit required.
• Excellent customer service and knowledge of special diets and allergies.

Responsibilities

• Answers phone calls from patients following customer service standards.
• Adheres to diet restrictions, including allergies and fluid restrictions.
• Uses EPIC and VST for patient information and menu requests.
• Processes meal nourishment orders and prints for kitchen staff.
• Delivers meal trays to patients within service guidelines.
• Maintains sanitation and supports room service as needed.
• Communicates patient requests clearly to tray line and production staff.
• Follows two patient identifiers, AIDET, and infection control requirements.

Skills

Customer service

Dietary knowledge

Attention to allergies

Communication

Team collaboration

Education

High School Diploma or Equivalent

Food Service Worker Permit

Tools

EPIC

VST

Job description

WVUH West Virginia University Hospitals is seeking a Patient Nutrition Assistant to provide direct patient meal service, obtain selections, and deliver meals with careful attention to safety and sanitation in the nutrition centers.

The role requires knowledge of special diets and allergies, excellent customer service, and ability to use EPIC and VST. You will collaborate with Clinical Dietitians and support the tray line, with weekend/holliday rotation as needed.