Patient Meal Navigator

Compass Healthcare; Green Bay (WI); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Retirement Plan

Health benefits

Dental

Vision

Life Insurance

Job summary

Morrison Healthcare, a Compass Healthcare company, is hiring for Nutrition Operator roles at the HSHS St Vincent Hospital in Green Bay, WI. Full-time and part-time schedules with rotating weekends and varying days; online applications accepted only.

Responsibilities include securing patient meal selections by telephone or in person, coordinating with nursing, and ensuring dietary restrictions are respected.

Qualifications

• Previous call center or healthcare experience is preferred.
• Excellent communication and customer service skills.
• Ability to follow dietary and HIPAA guidelines.

Responsibilities

• Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
• Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Responsive to patients needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
• Interacts with nursing to ensure patients diet prescriptions are accurate, and patients food needs are met.
• Adheres to facility confidentiality and patients rights policy as outlined in the facilitys HIPAA policies and procedures.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures.
• Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply.
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Performs other duties as assigned.

Skills

Call center experience

Healthcare experience

Job description

Morrison Healthcare, a Compass Healthcare company, is hiring for Nutrition Operator roles at the HSHS St Vincent Hospital in Green Bay, WI. Full-time and part-time schedules with rotating weekends and varying days; online applications accepted only.

Responsibilities include securing patient meal selections by telephone or in person, coordinating with nursing, and ensuring dietary restrictions are respected.