Patient Meal Experience Specialist

Baystate Health Careers; Springfield (MA); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Baystate Health is seeking a Nutrition Assistant to help patients select meals aligned with MNT orders using Hand Held Technology. You will support nursing and the Clinical Nutrition Team and help ensure accurate tray assembly and excellent patient service across the department.

You will document intake, assist with diet changes, and participate in meetings to enhance communication between food service and clinical areas. This role emphasizes patient satisfaction and quality care.

Qualifications

• Able to speak, write and comprehend English.
• Basic math skills.
• Ability to follow directions.
• Excellent verbal communication skills.
• Familiarly with using Windows based software.

Responsabilités

• Assesses patients for appropriateness for food selections.
• Assist patients and family with meal selections and diet recommendations.
• Ensure meals meet MNT orders and confirm orders and allergies in CIS and CBord.
• Communicate food intake issues to the clinical nutrition team and nursing.
• Deliver supplements and verify consumption with dual identifiers.
• Use dual identifiers when assisting a patient to order food.
• Ensure tray completeness and assist with tray setup; keep areas clean.
• Record intake and calorie counts when ordered.
• Report meal problems to dieticians and follow up if orders are not placed.
• Provide accurate production information to streamline tray assembly.
• Work with nursing to improve cross-department communication.
• Use C-Bord status icons, including refused tray; honor diet changes only with physician/nurse update.
• Insert tray tickets following standard procedures.
• Follow predefined ticket setup for hot items and garnishes.
• Distribute tube feedings on floor at designated times.
• Use hand-held tech for inputting meals and check allergies.
• Attend nursing practice meetings to improve processes.
• Re-institute test tray program and document results for monthly reporting.
• Follow up with patients via satisfaction surveys to improve experience.
• Demonstrate service excellence supporting patient experience and SPIRIT.

Connaissances

English language

Basic math

Follow directions

Verbal communication

Windows software

Description du poste

Baystate Health is seeking a Nutrition Assistant to help patients select meals aligned with MNT orders using Hand Held Technology. You will support nursing and the Clinical Nutrition Team and help ensure accurate tray assembly and excellent patient service across the department.

You will document intake, assist with diet changes, and participate in meetings to enhance communication between food service and clinical areas. This role emphasizes patient satisfaction and quality care.