Patient Meal Experience Ambassador

100 Baystate Medical Center; United States; On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Medical, dental and vision coverage

Tuition assistance and CEUs

Career growth opportunities

Sign-On bonuses (external hires)

Job summary

Baystate Health is seeking a flexible Guest Service Ambassador for the Food & Nutrition Services team at Baystate Medical Center in Springfield, MA. You will assist patients with meal choices, assemble and deliver meals, and ensure dietary orders and allergies are followed to support patient satisfaction.

This part-time role involves collaboration with Nursing and the Clinical Nutrition Team, delivering meals, tracking intake, and maintaining inventory in a busy hospital setting.

Qualifications

• Food service or healthcare experience preferred.
• Education: GED or HiSET.

Responsibilities

• Assist patients and families with meal and snack selections while considering diet orders, food allergies, and Medical Nutrition Therapy requirements.
• Assess patients for appropriate food selections and provide guidance and alternatives when needed.
• Accurately assemble patient meals, snacks, and supplements in compliance with diet orders and food allergies.
• Deliver meals, snacks, and supplements to patient care units while coordinating delivery with Nursing when required.
• Use dual identifiers when delivering patient trays and snacks and assist patients with tray setup as needed.
• Communicate food choice, intake, and meal-related concerns to the Clinical Nutrition Team, Nursing, Supervisor, or Liaison to support quality patient care.
• Record meal, fluid, supplement, and calorie-count intake when ordered and accurately perform tray tracking.
• Maintain food and supply inventory for patient tray assembly areas, process Commissary orders, and follow safe food-handling and storage practices.

Skills

Customer service

Healthcare experience

Food service

Dietary knowledge

Education

GED or HiSET

Job description

Baystate Health is seeking a flexible Guest Service Ambassador for the Food & Nutrition Services team at Baystate Medical Center in Springfield, MA. You will assist patients with meal choices, assemble and deliver meals, and ensure dietary orders and allergies are followed to support patient satisfaction.

This part-time role involves collaboration with Nursing and the Clinical Nutrition Team, delivering meals, tracking intake, and maintaining inventory in a busy hospital setting.