Patient Meal Experience Ambassador

Kettering Health; Kettering (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

Kettering Health is seeking a Nutrition Services Ambassador at the Main Campus to explain Room Service menus, qualify patients for Room Service options, and deliver meals and supplies efficiently. You will follow HACCP, assist with patient interactions, and ensure accuracy of orders and paperwork.

Responsibilities include accurate tray delivery, hand hygiene, scripting for patient communications, and safe use of equipment, with a focus on patient experience and timely service within 45 minutes.

Qualifications

• Ability to walk and stand for long periods.
• Ability to push and pull wheeled carts.
• Ability to read and write English.
• Ability to communicate effectively.
• Ability to follow oral and written directions.
• Ability to tolerate frequent temperature changes working with and around equipment that generates heat, steam, and cold

Responsibilities

• Explains Room Service menu to patients, qualifies patients as full Room Service, Assist, or Non-Select.
• Delivers patient meal trays and unit supplies.
• Follows HACCP principles in completing tasks.
• Performs other duties as assigned.
• Accurately manages position paperwork (tray delivery forms, Missed Meal Report, refrigerator and freezer temperature monitoring forms, etc.).
• Follows correct hand hygiene procedures (sanitizes hands before and after entering patient rooms, washes hands as needed, etc.).
• Utilizes appropriate scripting and responds to patients/internal and external customers (asks for two patient identifiers, confirms accuracy of tray, offers to open cartons, offers to get anything else the patient needs, effectively uses HEAL principle, etc.).
• Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (sanitizes carts if used to transport dirty trays and at end of day, cleans unit coffee machines and refrigerators, etc.).
• When assisting patients, ensures meal selections are in accordance with patient’s diet order to ensure desired items are allowed, thus optimizing patient experience.
• Puts patient as priority and focal point, routinely managing meal delivery to get trays to patient as quickly as possible and universally within the allotted 45 minutes.
• Effectively orients patients to room service ordering process, accurately qualifies patients as full Room Service, Assist, or Non-select, and communicates this with Call Center

Skills

Communication

Reading and writing English

Customer service

Education

High school diploma or GED

Job description

Kettering Health is seeking a Nutrition Services Ambassador at the Main Campus to explain Room Service menus, qualify patients for Room Service options, and deliver meals and supplies efficiently. You will follow HACCP, assist with patient interactions, and ensure accuracy of orders and paperwork.

Responsibilities include accurate tray delivery, hand hygiene, scripting for patient communications, and safe use of equipment, with a focus on patient experience and timely service within 45 minutes.