Patient Meal Concierge — Flexible Hours

St. Elizabeth Healthcare; Fort Thomas (KY); On-site; USD 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Flexible schedules

Retirement match

Tuition reimbursement

Professional development

Wellness programs

Mentorship & mobility

Job summary

St. Elizabeth Healthcare is hiring a Room Service Ambassador to join our Ft. Thomas Nutrition Services Team.

This role supports patient meals with service excellence and works a 15-hour schedule, primarily on Tuesdays and Thursdays and every other weekend. You will guide patients on the meal-ordering system and coordinate with the nursing team to ensure accurate, timely meals and dietary compliance. The position emphasizes respectful interactions, patient-centered care, and adherence to safety

Qualifications

• Basic computer skills required.
• Strong verbal and written communication skills required.

Responsibilities

• Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
• Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service

Skills

Basic computer skills

Strong verbal and written skills

Job description

St. Elizabeth Healthcare is hiring a Room Service Ambassador to join our Ft. Thomas Nutrition Services Team.

This role supports patient meals with service excellence and works a 15-hour schedule, primarily on Tuesdays and Thursdays and every other weekend. You will guide patients on the meal-ordering system and coordinate with the nursing team to ensure accurate, timely meals and dietary compliance. The position emphasizes respectful interactions, patient-centered care, and adherence to safety