Patient Logistics Coordinator

UMC Health System; United States; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Resilience program

Emotional well-being support

Career development opportunities

On-site professional counselors (EAP)

Discounted Pharmacy Cost

Retirement benefits with employer 100%

Job summary

UMC Health System seeks a Patient Logistics Coordinator for the Regional Transfer Center to manage regional transfers and referrals from outlying facilities via a recorded phone line system.

You will document transfer requests, ensure EMTALA compliance, and coordinate physician access using Amion. Strong communication, organization, and multitasking are essential in this role.

Qualifications

• High School Diploma or GED.
• +1 year of demonstrated use of basic medical terminology.

Responsibilities

• Document and monitor all regional transfer requests for admission, including complete and precise documentation of all events and issues related to the transfer request.
• Follow all EMTALA requirements for incoming transfers.
• Connect appropriate physicians through a recorded line, utilizing the Amion system for obtaining the appropriate physician on call.
• Must have knowledge of patient medical conditions/treatment options to select the most appropriate physician/service for acceptance or consult.
• Follow up on outstanding issues related to any open transfers; including information regarding active or inactive pending transfers during shift change report.
• Professionally and effectively manage multiple phone lines and transfer requests.
• All other related assigned duties.

Skills

Microsoft Excel

Amion

Teletracking

Effective communicator

Problem solving

Organizational skills

Flexibility

Education

High School Diploma or GED

Medical terminology knowledge

Tools

Teletracking

Amion

Job description

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

Job Summary

The Patient Logistics Coordinator in the Regional Transfer Center is responsible for managing regional transfers and referrals from outlying regional healthcare facilities through a recorded phone line system.

Reports to: Director of Patient Placement Center, Supervisor of Regional Transfer Center.

Job Specific Responsibilities

Daily assignments may include but are not limited to:

• Document and monitor all regional transfer requests for admission, including complete and precise documentation of all events and issues related to the transfer request
• Follow all EMTALA requirements for incoming transfers
• Connect appropriate physicians through a recorded line, utilizing the Amion system for obtaining the appropriate physician on call
• Must have knowledge of patient medical conditions/treatment options to select the most appropriate physician/service for acceptance or consult
• Follow up on outstanding issues related to any open transfers; including information regarding active or inactive pending transfers during shift change report
• Professionally and effectively manage multiple phone lines and transfer requests
• All other related assigned duties

Education and Experience

• High School Diploma or GED
• +1 year of demonstrated use of basic medical terminology

Required Licensures/Certifications/Registrations

N/A

Skills and Abilities

• Working knowledge of Microsoft Excel, Amion, Teletracking
• Effective communicator and problem solver
• Excellent organizational skills with attention to details
• Must be able to adapt to changes in workload and possess flexibility when faced with interruptions

Interaction with Other Departments and Other Relationships

This role will interact closely with Patient Placement Center personnel, medical staff, regional facilities and other hospital departments

Physical Capabilities

Work involves prolonged sitting. Near visual acuity and good hearing are essential. Must be able to speak and hear through a headset.

Environmental/Working Conditions

This position works in a well-lighted, temperature -controlled environment. Work is performed in a low- risk area for exposure to blood borne pathogens and other biowaste hazards. This position requires working in close proximity to other employees

Direct Reports

N/A

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.*

Benefits

Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards: Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates