Manager Patient Access

UMC Health System; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Resilience program

Employee Assistance Program

Discounted Pharmacy

Cash Retention Bonus

Retirement match

PTO & Illness leave

Medical, Dental, Vision

Job summary

UMC Health System in Texas is seeking a senior administrator to oversee the Admitting and ECBO operations, delivering premier customer service within legal and regulatory boundaries.

You will develop policies, lead staff training and performance reviews, manage budgets, and coordinate cash collection and revenue-cycle initiatives across departments to support patient access and financial performance.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum 5 years of hospital experience with leadership responsibility.
• Experience leading staff and processes in a hospital setting.

Responsibilities

• Manages Admitting and ECBO operations and ensures high customer service.
• Develops and implements departmental policies and procedures.
• Oversees compliance with HIPAA/JCAHO and regulatory requirements.
• Develops budgets and operational plans; manages cash collections.
• Leads staff through appraisals, training, and performance feedback.
• Collaborates with multiple departments to optimize revenue cycle.

Skills

Operate PC/mainframe systems

Analyze reports

Problem solving

Effective communication

Analytical/quantitative skills

Change-oriented/innovative attitude

Exceptional customer service

Education

Bachelor's degree or equivalent

5+ years hospital experience

3+ years leadership experience

Job description

Weve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®.

JOB SUMMARY

This position is responsible for directly managing the Admitting and EC Business Office operations and to provide a high-level of customer service, all within the confines of laws, rules and regulations.

JOB SPECIFIC RESPONSIBILITIES

• Develops and implements departmental policies and procedures to assure the goals and responsibilities of the department are met.
• Oversees the compliance efforts in the Admissions department. Develops and updates source material to conduct training sessions for staff in an organized fashion, documenting all efforts related to such efforts.
• Assist/Manage Patient Placement Center.
• Develops operating and capital budgets on an annual basis
• Develops and implements customer service initiatives in the areas of Admitting, ECBO and Lab and 6th floor.
• Oversee and implement improvement activities with regards to, confidentiality, and other JCAHO and HIPAA requirements as related to the admission departments.
• Develops staff job descriptions. Evaluates staff performance and provides timely and factual feedback as necessary.
• Completes performances appraisals according to Hospital policy.
• Conducts periodic staff meetings in order to communicate relevant departmental and Hospital information, maintain staff morale, identify policy and procedures revisions, educated staff, discuss indicator compliances, etc.
• Oversees the cash collection process, including appropriate supervision of staff members, to maximize cash collections and minimize A/R.
• Makes recommendations for improvement as well as implement such improvements.
• Keeps the Director of Patient Financial Services regularly informed of issues, recommendations for improvement and ongoing operational events.

EDUCATION AND EXPERIENCE

• Bachelor's Degree in relevant field preferred OR
• +5 years equivalent hospital experience
• +3 years leadership experience, leading people and/or processes

REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS

None required.

SKILLS AND ABILITIES

• Operate personal computer and mainframe systems.
• Analyze reports and detect operational problems.
• Identify problems/opportunities and design and implement resolutions.
• Communicate effectively in verbal and written formats.
• Possess strong analytical and quantitative skills as well as positive interpersonal skills.
• Change-oriented/innovative attitude.
• Exceptional customer service, financial analytical ability, and exceptional management skills required

INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS

Constant interaction is required with Admitting, Utilization Review, Fiscal Administration, Patient Financial Services, Resource Assistance, the clinical departments of the hospital, professional office clinics, and Information Systems. Frequent interaction is required with all revenue-generating departments. Interaction with other departments shall occur as needed.

PHYSICAL CAPABILITIES

Visual and auditory acuity required continuously.

The ability to speak is required frequently.

The ability to speak is required frequently.

The ability to sit for extended periods is required frequently.

Typing is required frequently.

Lifting/carrying requirements are light but may occur moderately.

The ability to walk/transport oneself in a timely manner is required frequently.

ENVIRONMENTAL/WORKING CONDITIONS

This position is subject to inside environmental conditions. Protection from weather conditions , not necessarily from temperature changes.

DIRECT REPORTS

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits

• Resilience program
• Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance

And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country

Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow's healthcare professionals.

Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly

UMC Physicians Culture, Vision, Mission, and Standards

Culture: Service is Our Passion

Vision: The best place to work and the best place to receive healthcare.

Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient.

Standards: Teamwork, Respect, Accountability, Compassion, Kindness

About UMCP 35 Practice Locations - private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as "One of the Best Places to Work in Texas" by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates