Patient Logistic Specialist - Nights

HCA Healthcare; Richmond (VA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan with match

Paid time off

Job summary

HCA Healthcare in Richmond, VA is hiring a Patient Logistic Specialist for full-time night shifts. The role involves answering calls with urgency, gathering initial information for case openings, and coordinating patient disposition and bed placement with clinicians.

Ideal candidates have 2+ years of healthcare experience and possibly background in behavioral health, call-center transfer, or bed management.

Qualifications

• 2+ years of healthcare experience highly preferred.
• Behavioral Health experience highly preferred.
• Call Center – Transfer Center – Bed Management experience helpful.

Responsibilities

• Responds to phone calls with urgency and strong customer service.
• Gathers initial information to open new case and prepares clinical information for clinicians.
• Locates resources and coordinates information for patient disposition or admissions.
• Maintains bed availability inventory within the community for non-HCA bed placements.
• Facilitates hospital transfers and transports telephonically and via computer applications.
• Provides updates on status of patient cases and bed placement requests.
• Schedules and prioritizes discharge transports to support patient flow.
• Uses clinical judgment to assess situations and facilitate continuum of care.

Skills

Healthcare experience

Behavioral Health experience

Call Center experience

Job description

Richmond, VA

Hourly Wage Estimate: $17.36 - $26.05 / hour

Learn More About The Benefits Offered For This Job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the career opportunities as a Patient Logistic Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Primary Duties And Responsibilities

• Responds to phone calls with a sense of urgency and, demonstrating good customer service skills
• Gathers initial information required to open new case/call(s) and prepares clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Helps to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility.
• Maintains active inventory of bed availability within the community for non-HCA bed placements and admissions.
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provides updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assists to schedule and prioritize discharge transports and supports the Patient Logistics Center by assuring rapid response to requests for services
• Demonstrate the ability to process patient acuity utilizing critical thinking skills, clinical decision making, and acquired knowledge to assist in assessing situations and facilitate patient flow through the continuum of care.

Experience

• 2+ years of healthcare experience highly preferred
• Behavioral Health experience highly preferred
• Call Center – Transfer Center – Bed Management experience helpful

Scheduling Requirements

• This position is Full-Time Nights and requires a weekend rotation: 12 hour shift requirement unless otherwise noted. This role will require you to work some holidays.

Location Requirements

• You will perform the duties and responsibilities of this position onsite at an HCA Patient Logistics Center (PLC).
• Qualified candidates must live within 60 miles of an HCA PLC in the market area associated with the position.
  • Richmond, VA
  • Jacksonville, FL
  • Tamarac, FL
  • Plano, TX
  • Denver, CO

Please view this video for a Day in the Life at an HCA Patient Logistics Center

HCA Transfer Center

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.