Patient Logistics Access Specialist - Full Time - Davenport

IHA; Davenport (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

Mercy is seeking a Night Shift Transfer Center Coordinator to support patient admissions, discharges, and inter-facility transfers. You will monitor census, maintain bed data, and coordinate with clinical and referring staff to ensure timely patient movement.

Responsibilities include leading team flow, documenting calls, and assisting with prioritization during peak periods. Requires strong communication and healthcare terminology knowledge.

Qualifications

• High school diploma or GED required.
• Associate's degree or equivalent experience preferred.
• Knowledge of Medical Terminology required.
• Strong written and oral communication skills.
• Ability to prioritize workload under time constraints.
• Healthcare experience preferred but not required.

Responsibilities

• Directs the daily flow of communication and collaboration between all active team members to ensure the highest level of service is being achieved.
• Leads process improvement initiatives, including workflow development and business strategies.
• Organizes key metrics into standard leader reporting.
• Understands Mercy One Patient Logistics strategy and service lines.
• Develops strategies to maintain and support team satisfaction.
• Coordinates and communicates accurate census and bed availability information.
• Assists with transfer center calls and communication priorities for the team.
• Supports and maintains flow of incoming calls between the transfer center team.
• Logs calls and communicates with customers in the electronic documentation system.
• Coordinates with referring hospital staff to obtain patient information for transfers.
• Coordinates with logistics team to fax demographic sheets to facilities.
• Places electronic bed orders for transfer team.
• Uses census data to project placement of incoming patients.
• Communicates high-priority patient movement and navigates placement barriers.

Skills

Medical terminology

Written and verbal communication

Detail oriented

Time management

Problem solving

Education

High school diploma or GED

Associate's degree or equivalent experience preferred

Tools

Microsoft Word

Microsoft Excel

Google

Databases

Job description

Position Purpose

Provide coordination and support for Mercy Patient Logistics teams to facilitate patient admissions, discharges, intra-hospital and inter-facility transfer processes. Assisting the departments to ensure appropriate placement of patients based on diagnosis and physician preference with consideration of bed availability at both acute and rural facilities. Responsible for monitoring census capacity and alerting the leadership team upon trending thresholds in various markets. Responsible for maintaining accurate bed availability information by analyzing information received on the electronic bed board and from clinical staff to coordinate patient assignments and transfers. This role is intended to help keep the flow of the Transfer Center going by having additional support for the team to obtain the information they need that at times can cause delay in the transfer process. Coordinators can help offset the high peak times by taking on the task that can ease the transfer process. This job description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned.

Employment Type

Full time

Shift

Night Shift

Description

Provide coordination and support for Mercy Patient Logistics teams to facilitate patient admissions, discharges, intra-hospital and inter-facility transfer processes. Assisting the departments to ensure appropriate placement of patients based on diagnosis and physician preference with consideration of bed availability at both acute and rural facilities. Responsible for monitoring census capacity and alerting the leadership team upon trending thresholds in various markets. Responsible for maintaining accurate bed availability information by analyzing information received on the electronic bed board and from clinical staff to coordinate patient assignments and transfers. This role is intended to help keep the flow of the Transfer Center going by having additional support for the team to obtain the information they need that at times can cause delay in the transfer process. Coordinators can help offset the high peak times by taking on the task that can ease the transfer process. This job description covers the most significant duties performed but does not exclude other occasional work assignments not mentioned.

What You Will Do

• Directs the daily flow of communication and collaboration between all active team members to ensure the highest level of service is being achieved.
• Leads process improvement initiatives, including but not limited to, workflow development and business strategies.
• Organizes key metrics into standard leader reporting.
• Understands the overall strategy for Mercy One Patient Logistics (Mercy Connect Transfer Center and Patient Flow) and various service lines.
• Develops strategies, in collaboration with the Mercy Transfer Team, to maintain and support team satisfaction.
• Coordinates and communicates accurate, current/up-to-date census and patient bed availability information
• Assists with transfer center calls and communication priorities for transfer center team.
• Supports and maintains flow of incoming calls between the transfer center team.
• Demonstrates knowledge and skills to log calls and communicate with customers in electronic documentation system
• Coordinate with referring hospital staff to obtain pertinent patient information (e.g. face sheet, EKG) for determining patient transfer. Communicate with transfer team or referring staff if information is delayed.
• Coordinate with logistics team in faxing demographic sheets and summaries to the appropriate facility or department.
• Demonstrates the ability to place electronic bed order for transfer team
• Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients.
• Communicate and coordinate high priority patient movement and navigate barrier patient placement.

Hours/Schedule

• Full Time - Nights - 1900 - 0700. Rotating days and every other weekend.

Minimum Qualifications

• Minimum 6 years applicable experience in healthcare setting
• High school diploma or GED required
• Associate's degree or equal experience preferred
• Knowledge of Medical Terminology required
• Knowledge of modern office practices
• Knowledge and efficient use of basic office equipment (telephone, copier, fax, scanner, etc.)
• Basic knowledge Microsoft Word, Excel, and Google
• Basic knowledge of databases
• Strong written and oral communication skills
• Detail oriented, organized, and ability to prioritize workload
• Able to handle pressure of time constraints and multi-tasking

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.