Patient Logistic Specialist

HCA Healthcare; Jacksonville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision

401(k) with company match

Tuition assistance

Employee assistance program

Family and disability benefits

Job summary

HCA Florida Memorial Hospital is seeking a Patient Logistic Specialist to join our Patient Logistics Center. The role centers on urgent patient coordination, gathering clinical information for clinicians, and maintaining bed availability across facilities to support efficient patient disposition and admissions.

The ideal candidate has an Associate degree or higher, strong communication and organizational skills, and familiarity with medical terminology.

Qualifications

• Associate degree or higher preferred.
• Experience in an acute care setting preferred (e.g., ED).
• Understanding of how patient populations move through a hospital setting and healthcare organizations.
• Experience in Behavioral Health is preferred.
• Good communication skills, verbal and written.
• Good organizational skills and ability to multi-task.
• Proficient and understands medical terminology.

Responsibilities

• Respond to phone calls with urgency and strong customer service.
• Gather initial information to open new case/call and prepare clinical information for clinicians.
• Maintain awareness of facility medical staff, services and programs.
• Locate resources and coordinate information to support patient disposition and admissions.
• Maintain inventory of bed availability within the community for non-HCA placements and admissions.
• Accept, track and facilitate hospital transfers and transports telephonically and via computer applications.
• Provide updates on status of patient cases and bed placement requests.
• Assist with scheduling and prioritizing discharge transports and support rapid response to service requests.

Skills

Communication skills

Organizational skills

Medical terminology

Education

Associate degree or higher

Job description

Do you have the career opportunities as a(an) Patient Logistic Specialist you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

What you will do in this role:

• Respond to phone calls with a sense of urgency and demonstrating good customer service skills
• Gather initial information required to open new case/call(s) and prepare clinical information/packet which is to provide to the clinicians for assessment and next steps in advancing patients care.
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs.
• Help to locate available resources and coordinates information to support patient disposition and or admissions to appropriate unit/facility
• Maintain active inventory of bed availability within the community for non-HCA bed placements and admissions
• Responsible for accepting, tracking and facilitating hospital transfers and transports telephonically and via computer applications.
• Provide updates to customers on status of patient case(s), i.e. assessment status and bed placement requests
• Assist to schedule and prioritize discharge transports and support the Patient Logistics Center by assuring rapid response to requests for services (where applicable)

What qualifications you will need:

• Associate degree or higher preferred
• Prefer experience in an acute care setting. (example Hospital Unit Secretary) – highly preferred experience in an ED.
• Prefer an understanding of how patient populations move through a hospital setting and healthcare organizations
• Prefer experience in Behavioral Health (example Behavioral Health Tech)
• Possess good communication skills, verbal and written.
• Possess good organizational skills and able to act on multiple tasks.
• Proficient and understands medical terminology

Scheduling Requirements:

• 12 Hour Shifts - Required
• Flexibility in scheduling - Required
• Rotating Weekends - Required
• Holiday Shifts – Required

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- Required

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.