Patient Liaison

Boston Center for Plastic Surgery; Massachusetts; On-site; USD 33,000 - 44,000; Full time

Job summary

Boston Center for Plastic Surgery is seeking an energetic, patient-focused front desk administrator in Massachusetts. You will greet patients, answer phones, schedule appointments, and process payments in a high-end clinic environment.

The role requires excellent communication, outstanding customer service, and comfort with practice software. Prior medical terminology knowledge is a plus; multitasking in a team setting is essential.

Qualifications

• High school diploma or GED at minimum; college degree encouraged
• Excellent communication skills
• Exceptional customer service skills
• Some office and/or retail experience preferred
• Clinical knowledge of aesthetic and/or medical terminology (preferred)
• Basic computer systems such as Microsoft and Google suites, as well as scheduling/organizing software (preferred)

Responsibilities

• Receive incoming phone calls and triage to appropriate team members
• Schedule existing patient appointments
• Become expert in practice software for communications and scheduling
• Greet patients for in-person appointments, check-in/check-out
• Complete super-bills for non-surgical services and take payments
• Schedule follow-up appointments and provide reminders
• Keep waiting room tidy and welcoming
• Explain instructions to patients after appointments
• Assist in general office duties

Skills

Excellent communication

Exceptional customer service

Multitasking

Office/retail experience

Education

High school diploma or GED

College degree encouraged

Tools

Microsoft Office

Google Suite

Scheduling software

Job description

Overview

Boston Center for Plastic Surgery

Duties/Responsibilities:

We are looking for an experienced, high-energy, patient focused individual that provides a truly unique and exceptional patient experience. As the first person our patients interact with either on the phone or in person, your energy and presence will be warm and welcoming. This person must have experience in high-end customer/patient service, possess strong communication skills, thrive when handling multiple tasks, and be willing to learn. Our office operates in a service oriented atmosphere where the entire team is dedicated to working together in the common goal of patient satisfaction. To excel in this role you will be attentive, patient, have emotional intelligence, attention to detail, and look at every interaction with the team and patients as an opportunity to make someone's day a little bit better.

Responsibilities:

• Receive incoming phone calls and triage calls to the appropriate team members.
• Scheduling existing patient appointments.
• Become an expert in our practice software for incoming communications and scheduling appointments.
• Greet patients for their in-person appointments, check-in/check-out.
• Complete super-bills for non-surgical services rendered, explain fees and take payments for service as well as assist in end-of-day payment reconciliations.
• Schedule follow-up appointments and provide reminders through email, text, or call.
• Ensure our waiting room is tidy, welcoming and comfortable for our patients.
• Provide and explain any special instructions to patients upon leaving their appointments.
• Assist in general office duties and other duties as required.

Qualifications

Qualifications:

Required:

• High school diploma or GED at minimum; college degree encouraged
• Excellent communication skills
• Exceptional customer service skills
• Some office and/or retail experience Preferred Experience:
• Clinical knowledge of aesthetic and/or medical terminology
• Basic computer systems such as Microsoft and Google suites, as well as software programs for scheduling and organizing documents

Preferred:

• Clinical knowledge of aesthetic and/or medical terminology
• Basic computer systems such as Microsoft and Google suites, as well+as software programs for scheduling and organizing documents

The salary for this role will range from USD $24.00 to 32.57 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.

APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.