Patient Liability Resolution Specialist CBO

Marshall Medical Centers; Madison (AL); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Huntsville Hospital Health System is seeking a Patient Liability Resolution Specialist to review and resolve patient accounts, ensuring accurate and timely outcomes. You will engage with patients, families, guarantors, and payors while coordinating with internal departments to address complex billing issues.

The role emphasizes critical thinking, effective communication, and adherence to policies to support the revenue cycle across Huntsville Hospital, Women & Children, and Madison Hospital

Qualifications

• Extensive experience with Excel and Word in a billing context.
• Experience in hospital/physician billing and collections environments preferred.
• Ability to prepare complex written correspondence to resolve accounts.
• Strong verbal and written communication with patients, families, and payors.
• Capable of handling a high volume of accounts with accuracy and positive outcomes.

Responsabilités

• Review, analyze, and resolve patient account issues to support timely resolution.
• Provide prompt, courteous assistance to patients, guarantors, and internal teams.
• Collaborate with internal departments to resolve complex account problems.
• Maintain compliance with organizational policies while supporting revenue cycle performance.

Connaissances

Excel

Word

Customer service

Communication

Formation

High school diploma or GED

Outils

Billing software

Electronic billing systems

Description du poste

Overview

The Patient Liability Resolution Specialist is responsible for reviewing, analyzing, and resolving patient account issues to support accurate and timely account resolution. This position provides prompt, accurate, and courteous assistance to patients, families, guarantors, attorneys, insurance carriers, and internal departments regarding account inquiries. Working collaboratively with internal departments, the Patient Liability Resolution Specialist applies critical thinking skills to resolve complex account issues while maintaining compliance with organizational policies and supporting revenue cycle performance.

Qualifications

Minimum Knowledge, Skills and Experience required:

• General application knowledge of EXCEL and WORD.
• Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management strongly preferred.
• 1 to year working experience of Hospital or Physician office billing and collection processes including customer service, billing, and follow-up processes strongly preferred.
• Proven applicable experience of preparing complex correspondence to resolve accounts
• Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patient, and Insurance payors strongly preferred.
• Must be able to effectively manage a large volume of accounts while maintaining a high accuracy and positive outcomes.

Education:

• High school diploma or GED

About Us

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025.
Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings.
Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits.

• medical, dental, vision, life insurance, flexible spending
• short term and long term disability
• several retirement account options with 401Korganization match
• nurse residency program
• tuition assistance
• student loan reimbursement
• On‑site training and education opportunities
• Employee Discountsto phone providers, local restaurants, tickets to shows, apartment application and much more!

Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al