Patient Intake & Scheduling Specialist (Hybrid)

US Oncology Inc.; Richardson (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Texas Oncology in Richardson, TX is seeking a Patient Intake Coordinator to support the Oncology Department. This full-time hybrid role handles new patient coordination, insurance verification, and scheduling at 3001 George Bush Highway, Suite 100.

Typical schedule is Mon–Fri, 8:00am–5:00pm, with patient confidentiality and HIPAA compliance at the forefront. The role entails triaging referrals, collecting demographic and insurance information, and coordinating with clinical staff to ensure

Qualifications

• High School diploma or equivalent required.
• 2+ years revenue cycle or patient access experience preferred.
• Experience with PMS and EHR platforms preferred.
• Proficiency in Microsoft Office (Outlook, Word, Teams, Excel) required.

Responsibilities

• Oversee the new patient referral process within department standards.
• Provide strong customer service to patients and stakeholders as the clinic's first contact.
• Independently assess patient needs to prioritize and triage referrals.
• Answer phones, take messages, and respond to routine inquiries.
• Follow up on missing medical records and test results from referring providers.
• Verify and register patient accounts and schedule details in the PM system.

Skills

Microsoft Office

Medical terminology

Insurance verification

Customer service

HIPAA compliance

Education

High School diploma or equivalent

Tools

PMS

EHR platforms

Excel

Job description

Texas Oncology in Richardson, TX is seeking a Patient Intake Coordinator to support the Oncology Department. This full-time hybrid role handles new patient coordination, insurance verification, and scheduling at 3001 George Bush Highway, Suite 100.

Typical schedule is Mon–Fri, 8:00am–5:00pm, with patient confidentiality and HIPAA compliance at the forefront. The role entails triaging referrals, collecting demographic and insurance information, and coordinating with clinical staff to ensure