Patient Intake Registration I

Shawnee Health; Marion (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Shawnee Health is seeking a full-time Patient Intake Registration I at the Marion Medical office. This role reports to the Patient Intake Registration Supervisor and supports front-desk operations, billing, and patient communications.

Responsibilities include scheduling, patient check-in, insurance verification, co-pay collection, and data entry in the practice management system. Requires excellent communication and discretion, with availability for flexible hours.

Qualifications

• Excellent customer service skills and ability to handle confidential information.
• Strong verbal and written communication for patient interactions.
• Ability to solve problems independently with moderate supervision.
• Proficiency with computers and practice management/EHR systems.

Responsibilities

• Schedule and document patient interactions in the EHR system.
• Answer and process medical service requests and inquiries confidentially.
• Check in patients, verify insurance/Medicaid eligibility, collect co-pays, update records.
• Enter patient intake data accurately and balance cash drawers daily.
• Schedule follow-up appointments and refer to appropriate staff as needed.
• Support front desk operations and participate in required training.

Skills

Customer service

Communication

Discretion

Problem solving

Computer skills

Job description

Shawnee Health – Patient Intake Registration I

Join Southern Illinois’ leading healthcare organization, with over 380 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.

Shawnee Health is seeking a full-timePatient Intake Registration I for our Shawnee Health Center, Marion Medical office. This position reports directly to the Patient Intake Registration Supervisor.

Responsibilities

• Responsible for scheduling and documenting all patient interactions in the appropriate location within the practice management/EHR systems.
• Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
• Accurately and efficiently checks patients in; checking insurance/Medicaid eligibility, collecting co-pays, updating all information into practice management system.
• Collects and enters patient intake information into the appropriate area of the practice manage system with accurate information.
• Effectively schedules return appointments according to established protocols.
• Ability to complete SFA applications proficiently and pass testing for SFA Application processing as indicated on an annual basis.
• Refers patients to the appropriate staff, according to patient request per established protocols. i.e. triage, medical records, patient care coordinators, case management and ACA staff.
• Utilizes practice management system to schedule appointments according to established protocols.
• Ability to balance money drawers/bank deposits daily in accordance with SH policies.
• Ability to access/monitor patient recall plans, notifying patients, scheduling follow up visits.
• Participates in internal education opportunities relevant to the front desk operations and customer service environment.
• Attends/completes all assigned training through Paycor Learning and other resources as required.
• Meets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
• Supports organizational changes, demonstrates flexibility in providing coverage as needed during times of high volume or staff shortages.
• Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
• Reliable transportation on the job is mandatory

Requirements

Must meet Customer Service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you)

Must be capable of high level of discretion in handling confidential information.

Must be capable of independent problem solving with moderate supervision.

Must be competent in the use of computers.

Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.

Must have the ability to maintain patient and employee confidentiality.