Patient Service Representative

RadNet; City of Rochester (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA with employer funding

Wellness dollars

401(k) match

Free imaging services

Job summary

RadNet is seeking a Patient Service Representative to greet and register patients, verify insurance details, and collect payments. You will handle calls, schedule changes, and coordinate with back-office staff to ensure smooth patient flow.

The role emphasizes strong customer service, multitasking, and accurate documentation in a fast-paced radiology setting. On-site work with comprehensive benefits and growth opportunities is offered.

Qualifications

• High School Diploma or GED is required.
• Strong communication, multitasking, and customer service skills are essential.
• Familiarity with medical terminology is preferred; prior radiology office experience is a plus.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Verify insurance and patient information; collect signatures; ensure documentation is complete.
• Collect co-pays and fees and log them accurately.
• Answer and transfer incoming calls; schedule, reschedule, or cancel appointments.
• Provide patient orientation for safety protocols and directions to facilities.
• Coordinate with back-office staff for timely patient care.
• Safeguard patient information and on-site medications according to policy.

Skills

Communication skills

Multitasking

Customer service

Medical terminology

Education

High School Diploma or GED

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

We Offer:

• Comprehensive Medical, Dental and Vision coverages
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family

Pay Range: $16.50-21.50 per hour