Patient Intake & Admissions Specialist

GREEN MEADOWS HOME HEALTH CARE INC; Santa Ana (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Green Meadows Home Health in Santa Ana, CA is seeking an Intake Coordinator to be the first point of contact for referral sources, patients, and providers. You will manage the intake process from referral to admission, verify eligibility, and ensure documentation is complete while coordinating with clinical staff to enable timely admissions.

The role emphasizes HIPAA compliance, attention to detail, and strong communication as you collaborate with physicians, case managers, and scheduling staff

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 1 year healthcare intake/admissions/scheduling or customer service experience preferred.
• Home Health or Hospice experience preferred.
• Knowledge of Medicare, Medicaid, and commercial insurance guidelines preferred.
• Experience with EMR systems and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Receive and process referrals from physicians, hospitals, skilled nursing facilities, case managers, and other referral sources.
• Review referral documentation for completeness and accuracy.
• Verify patient demographics, insurance coverage, and eligibility for home health services.
• Coordinate with physicians to obtain required orders, certifications, and supporting documentation.
• Communicate with patients and families regarding admission scheduling and agency services.
• Collaborate with Clinical Managers and field clinicians to coordinate timely patient admissions.
• Enter referral and patient information accurately into the EMR system.
• Maintain ongoing communication with referral sources regarding admission status.
• Monitor pending referrals and follow up on outstanding documentation.
• Ensure all intake documentation complies with Medicare, Medicaid, HIPAA, and agency policies.
• Maintain accurate records of referral activity and admission outcomes.
• Assist with authorization requests and insurance verification when required.
• Coordinate with scheduling staff to ensure appropriate clinician assignment.
• Provide exceptional customer service to patients, families, referral partners, and internal staff.
• Participate in quality improvement initiatives and departmental meetings.
• Perform other duties as assigned by management.

Skills

Excellent verbal and written comms

Strong organizational skills

Multitasking in fast-paced env

HIPAA confidentiality

Education

High school diploma or equivalent; Assoc/Bachelor preferred

Tools

EMR systems

Microsoft Office Suite

Job description

Green Meadows Home Health in Santa Ana, CA is seeking an Intake Coordinator to be the first point of contact for referral sources, patients, and providers. You will manage the intake process from referral to admission, verify eligibility, and ensure documentation is complete while coordinating with clinical staff to enable timely admissions.

The role emphasizes HIPAA compliance, attention to detail, and strong communication as you collaborate with physicians, case managers, and scheduling staff