Patient Food Service Worker - Per Diem

Mass General Brigham; Boston (MA); On-site; USD 30,000 - 40,000; Part time

Job summary

Mass General Brigham is seeking a Food Service Worker to perform essential duties related to the safe assembly, distribution, and service of meals in a hospital setting. The role involves maintaining high standards of cleanliness and customer satisfaction while supporting food service operations. Ideal candidates will have a High School Diploma and strong communication skills, contributing to an efficient and courteous dining experience for patients, staff, and visitors.

Qualifications

• High School Diploma or Equivalent preferred.
• Must be able to read and communicate in English.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Perform safe assembly and service of meals for patients and staff.
• Maintain cleanliness and sanitation of work areas.
• Set up and stock food service stations.

Skills

Customer Service

Sanitation Standards

Multi-Tasking

Education

High School Diploma or Equivalent

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

The Food Service Worker performs various essential duties related to the safe assembly, distribution, and service of meals for hospital patients, staff, and visitors. This role supports the hospital’s food service operations by ensuring high standards of cleanliness, food safety, and customer satisfaction.

Essential Functions:

Attend departmental meetings, training sessions, and in-services as assigned.

Anticipate customer needs and address any concerns in a timely and courteous manner.

Maintain cleanliness and sanitation of work areas and equipment by HACCP standards.

Demonstrate a positive and professional attitude when interacting with patients, visitors, and team members.

Alert supervisors to any product shortages, discrepancies, or operational concerns.

Support department initiatives to improve food service efficiency and customer satisfaction.

Set up and stock food service stations; assemble and deliver patient meal trays.

Work in various food service areas, including the tray line, cafeteria, and kitchen.

Clean and sanitize equipment, stations, and floors after each meal period.

Operate dish machines, trash compactors, and perform general cleaning duties as needed.

Prepare supplemental food items for patient trays.

Participate in assigned sanitation projects to maintain a hygienic environment.

Assist with training and cross-training of new and current team members.

Qualifications

Education
High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience

Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Must be able to read menu items in English (exception is the pot-washer position).
- Must be able to communicate in English (exception is the pot-washer position).
- Must be able to juggle multiple tasks in a fast-paced environment.
- Work requires ability to push trucks and carts with food and supplies.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

EEO Statement:

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.