Patient Food Service Worker 40 hour tray passer

Mass General Brigham; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Mass General Brigham is seeking a Tray Passer who plays a vital role in food service operations, ensuring patient trays are delivered with high standards of cleanliness and customer service. This position involves working in a fast-paced environment while assisting various food service tasks. Ideal candidates will have a high school diploma, strong communication skills, and enjoy working in collaborative settings.

Qualifications

• High school diploma or equivalent preferred.
• Must be able to read and communicate in English.
• Ability to push trucks and carts with food and supplies.

Responsibilities

• Assembles patient trays accurately and delivers meals directly to patient rooms.
• Maintains cleanliness and sanitation of work areas, equipment, and food stations.
• Participates in sanitation projects to ensure hygiene compliance.

Skills

Communication

Customer Service

Multitasking

Cleanliness

Education

High School Diploma or Equivalent

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Monday 7:00 AM – 3:30 PM, Wednesday, Thursday, Friday, and Saturday 6:30am-3:00pm

Summary:

The Tray Passer plays a vital role in supporting hospital food service operations by safely assembling, delivering, and retrieving patient trays while maintaining high standards of cleanliness and customer service. This position also assists in various food service tasks, supports sanitation procedures, and helps guide and train new staff to ensure efficient service delivery.

Essential Functions:
Attends departmental meetings, in-services, and training sessions as assigned.

Anticipates customer needs and addresses any concerns in a timely, professional manner.

Maintains cleanliness and sanitation of work areas, equipment, and food stations.

Adheres to HACCP standards and food safety protocols.

Informs supervisors of concerns, product shortages, or discrepancies.

Supports department goals to enhance customer satisfaction and operational efficiency.

Assembles patient trays accurately and delivers meals directly to patient rooms.

Cleans and restocks stations and equipment after each meal service.

May operate dish machines and trash compactors, and assist with general cleaning tasks, including mopping.

Prepares supplemental food items for patient meal service as needed.

Participates in sanitation projects and ensures compliance with department hygiene standards.

Assists with onboarding and cross-training of new and current staff.

Qualifications

Education High School Diploma or Equivalent preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Knowledge, Skills and Abilities - Staff adheres to all I C.A.R.E. Standards. - Must be able to read menu items in English (exception is the pot-washer position). - Must be able to communicate in English (exception is the pot-washer position). - Must be able to juggle multiple tasks in a fast-paced environment. - Work requires ability to push trucks and carts with food and supplies.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)

Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Occasionally (3-33%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Occasionally (3-33%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.