Patient Food Service Host

Texas Health Huguley FWS; Kansas City (KS); On-site; USD 30,000 - 40,000; Part time

Job summary

An established healthcare provider is seeking a dedicated Patient Food Service Host to join their team. In this role, you will be responsible for taking menu orders, delivering food to patients, and ensuring compliance with dietary guidelines. You will play a vital part in enhancing patient satisfaction by providing exceptional customer service and building positive relationships with nursing staff. If you are passionate about contributing to patient care and enjoy a dynamic work environment, this opportunity is perfect for you.

Benefits

Mental Health Resources and Support

Qualifications

• High School diploma or equivalent required.
• One year of technical experience preferred.

Responsibilities

• Serve patients by taking menu orders and delivering food.
• Build relationships with nursing staff and maintain patient satisfaction.

Skills

Customer Service

Communication Skills

Therapeutic Diet Knowledge

Menu Ordering

Education

High School Education or equivalent

Tools

Computerized Diet Office Application

iPad

Job description

Job Description - Patient Food Service Host (25016644)

Job Description

Job Number:

25016644

Description

All the benefits and perks you need for you and your family:

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part-time

Shift: Days

Location: 9100 W 74TH ST, Shawnee Mission, 66204

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute:

The Patient Food Service Host, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets. Assembles tray and tray items and delivers food to patients. Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families. Complies with the facility, Nutritional Services (NS), and regulatory standards. Participates in department process improvement efforts.

The value you’ll bring to the team:

• Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order. Utilizes knowledge of therapeutic diets. Suggests complimentary menu items, condiments, and add-ons to comply with the diet order and improve patient satisfaction. Verifies and reads back menu selections. Maintains a record of patient preferences and pertinent information in the notes section of the patient's account.
• Follows approved scripting during menu ordering and delivery. Utilizes bedside menu entry to record patient menu selections. Demonstrates competency in using an iPad for bedside menu entry process. Is flexible and adjusts to changes in the work environment, job duties, and policies & procedures. Maintains a positive attitude and willingly learns new skills and techniques. Demonstrates knowledge and competency with electronic diet office system, age-specific considerations, patient diets, and allergies.
• Assembles trays per therapeutic diet guidelines and the established presentation standards. Ensures all patient food deliveries and retrievals are consistent with established timeframes, checks trays for accuracy before delivery to patient. May assist with food prep and assembly as needed.
• Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly, and courteous demeanor. Refers to standard operating procedure to escalate appropriate concerns to a supervisor, manager, or Registered Dietitian. Communicates effectively. Speaks clearly and professionally. Uses correct grammar.
• Provides quality and professional customer service. Actively listens to the customer and strives to ensure excellent patient satisfaction. Responds to patient and family food service concerns. Implements service recovery.

Qualifications:

The expertise and experiences you’ll need to succeed:

• May be required to obtain and maintain state-specific certifications.
• High School Education or equivalent.
• One year of technical experience.

Job:

Organization:

AdventHealth Shawnee Mission

Primary Location:

US-KS-Shawnee Mission

Work Locations:

SM SHAWNEE MISSION MEDICAL CTR 9100 W 74TH ST Shawnee Mission 66204