Patient-Focused Surgical Care Coordinator

Socket.dev; Milwaukee (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking a surgical coordinator to educate, guide, and facilitate patients through their surgical journey at Milwaukee Eye Care. The role involves direct patient interaction and a broad range of administrative tasks, coordinating with surgeons, optometrists, and the surgical center to ensure accurate records and smooth pre/postoperative processes.

The ideal candidate is organized and detail-oriented with knowledge of medical terminology, strong time management, and proficiency in

Qualifications

• Organized and meticulous with a sharp eye for detail.
• Knowledge of medical terminology.
• Excellent time management skills.
• Skill in gathering, analyzing, and evaluating data.
• Skill in written and verbal communication, problem-solving and decision making.
• Empathetic and considerate.
• Proficient in Microsoft Office and Outlook.

Responsibilities

• Reviews medical record and seeks direction from surgeon, when needed, in order to understand the needs and recommended treatment for each patient
• Screens patient medical records to ensure all information needed is included
• Meets with patients in person or over the phone to educate them on upcoming procedure, including scheduling appointments, completing consents, paperwork and reviewing pre- and post- operative instructions
• Counsels patients after physician visit reinforcing the multiple elective options giving to them by the physician
• Communicates with co-managing optometry staff and doctors to facilitate patient pre- and post- surgical care
• Communicates with staff at the surgery center to relay all demographics and surgical procedure details
• Processes insurance authorizations and medical clearance for surgery when necessary
• Facilitates the flow of information between patient, surgeon, surgical coordinators, and calculation department in a variety of different ways and documents in the medical record appropriately
• Performs a final check of all patient records prior to surgery to ensure no steps of the process were missed and that all information is complete
• E-prescribes post operative eye drops to pharmacies with MD/OD direction
• Answers calls and returns all voicemails in a timely manner
• Verifies coding for surgical procedures, utilizing proper modifiers if needed
• Enters and codes surgical procedures in the EMR following surgery and upload the surgical operative note into the patient record
• Participates in all department meetings
• Shows proficiency in all practice software necessary to complete duties, i.e., practice management system, EMR, patient portal, etc.
• Understands and can answer questions about insurance benefits related to surgery

Skills

Organized

Medical terminology

Time management

Data analysis

Written and verbal communication

Empathy

Microsoft Office

Education

High school diploma or GED

Equivalent education or degree

Tools

Microsoft Office

Job description

Socket.dev is seeking a surgical coordinator to educate, guide, and facilitate patients through their surgical journey at Milwaukee Eye Care. The role involves direct patient interaction and a broad range of administrative tasks, coordinating with surgeons, optometrists, and the surgical center to ensure accurate records and smooth pre/postoperative processes.

The ideal candidate is organized and detail-oriented with knowledge of medical terminology, strong time management, and proficiency in