Patient-Focused Medical Office Specialist

South Heart Clinic; Weslaco (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

South Heart Clinic in Weslaco, Texas, seeks a dependable Medical Office Specialist to support daily front-office operations, assist patients with registration and scheduling, verify insurance, process payments, and maintain accurate patient records while upholding HIPAA.

The ideal candidate will have strong communication and organizational skills, the ability to multitask in a fast-paced medical setting, greet patients, manage EMR and billing entries, collect copays, and collaborate with

Qualifications

• High school diploma or equivalent required.
• Preferred: associate degree or related certifications in medical office/admin.
• Experience in medical office or customer service preferred.
• Familiarity with EMR, billing systems, and scheduling software preferred.
• Strong communication and organizational skills with attention to detail.
• Ability to maintain patient confidentiality per HIPAA.

Responsibilities

• Greet patients and visitors professionally at front desk.
• Check in patients and enter/update demographic, insurance data in EMR and billing systems.
• Schedule, cancel, and reschedule appointments per policies.
• Send appointment reminders and monitor missed appointments.
• Answer phone lines and route calls; document messages.
• Communicate with patients, providers, and staff to support operations.
• Verify insurance eligibility and authorization requirements.
• Collect copayments and balances; enter charges and payments.
• Maintain accurate patient registration and financial records.
• Maintain a clean, organized front desk and lobby.
• Protect patient privacy and HIPAA compliance.
• Attend staff meetings and training.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Attention to detail

Customer service

HIPAA compliance knowledge

Education

High school diploma or equivalent

Associate degree or related certifications

Tools

EMR systems

Medical billing software

Appointment scheduling software

Job description

South Heart Clinic in Weslaco, Texas, seeks a dependable Medical Office Specialist to support daily front-office operations, assist patients with registration and scheduling, verify insurance, process payments, and maintain accurate patient records while upholding HIPAA.

The ideal candidate will have strong communication and organizational skills, the ability to multitask in a fast-paced medical setting, greet patients, manage EMR and billing entries, collect copays, and collaborate with