Patient-Focused Medical Office Admin

Neuro Wellness Spa; Lake Forest (CA); On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401k and 401k matching

Paid sick, time off, and holidays

Employee Assistance Program

Professional development opportunities

Wellness or support programs

Job summary

Neuro Wellness Spa is seeking an Administrative Assistant to be the first point of contact for patients and visitors, handling scheduling, insurance verification, and records in DrChrono EHR. This role also supports referrals, mail, and HIPAA compliance while aiding office management and outreach.

The ideal candidate has a high school diploma, 3 years of customer service, 2 years as a medical receptionist, and experience with EMR systems.

Qualifications

• High school diploma or equivalent required.
• 3 years customer service experience required.
• 2 years medical receptionist experience required.
• 1 year EMR experience required.
• 1 year Microsoft Word/Excel experience required.

Responsibilities

• Greet patients and visitors and provide information about services and billing procedures.
• Answer and direct calls and messages; assist with scheduling and rescheduling.
• Verify insurance eligibility and maintain accurate records in EHR.
• Process referrals, faxes, mail, and consent forms per HIPAA policies.
• Coordinate with providers for no-shows, rescheduling and care coordination.

Skills

Customer service

MS Word & Excel

Apple iOS

EMR systems

Communication

Education

High school diploma or equivalent

Associate degree

Tools

EMR software

Microsoft Office

Job description

Neuro Wellness Spa is seeking an Administrative Assistant to be the first point of contact for patients and visitors, handling scheduling, insurance verification, and records in DrChrono EHR. This role also supports referrals, mail, and HIPAA compliance while aiding office management and outreach.

The ideal candidate has a high school diploma, 3 years of customer service, 2 years as a medical receptionist, and experience with EMR systems.